Virtual Assistant

About the Role

A Virtual Assistant at NEVER ENDING TRAVELS will work directly on workflow control in support of personalized cruises, resorts, Caribbean and Hawaii trips, romantic travel, family vacations, and groups. The role focuses on virtual assistance within resort travel support, with decisions grounded in current records rather than memory or guesswork.

Responsibilities

• Maintain the Virtual Assistant workflow by documenting process issues that repeatedly slow execution.
• Track the workflow by organizing recurring work by owner and status.
• Own the workflow by checking incoming requests for completeness.
• Coordinate the workflow by routing work to the correct next step.
• Review the workflow by tracking unresolved exceptions through closure.

Success Profile

• Use scheduling and quality control confidently in virtual assistance tasks.
• Apply deadline management without losing track of exceptions, owners, or deadlines.
• Document decisions clearly so another teammate can follow the reasoning.
• Use sound judgment in process documentation, especially when escalation is required instead of assumption.

Quality is visible when workflow control is accurate enough for others to act on, and unresolved items are documented rather than guessed.

Position Details

Full-time, entry-level position. 100% remote within the United States.

Pay

Base salary: $38,000–$52,000 per year.