Virtual Assistant
About the role
JAK Travel Agency is seeking a Virtual Assistant for hands-on work centered on workflow control and the day-to-day demands of custom cruises, tours, destination celebrations, groups, reservations, and traveler follow-through. The role focuses on virtual assistance within group travel operations, ensuring every handoff shows what is complete, what is pending, and who owns the next step.
The quality standard for this role is achieved when workflow control becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates.
Responsibilities
- Review the Virtual Assistant workflow at JAK Travel Agency by helping the team route work to the correct next step.
- Maintain the Virtual Assistant workflow by tracking unresolved exceptions through closure.
- Track the Virtual Assistant workflow by documenting process issues that repeatedly slow execution.
- Own the Virtual Assistant workflow by keeping recurring work organized by owner and status.
- Coordinate the Virtual Assistant workflow by checking incoming requests for completeness.
Skills
- Use Cruise and Tour Support and Workflow Analysis confidently in virtual assistance within group travel operations.
- Apply Destination Celebration Planning without losing track of exceptions, owners, or deadlines.
- Document Status Tracking decisions clearly so another teammate can follow the reasoning.
- Use sound judgment around Documentation, especially when escalation is required instead of assumption.
Role Details
This is a full-time, entry-level position, 100% remote within the United States. Remote execution is complete only when virtual assistance within group travel operations leaves workflow control accurate, secure, traceable, and ready for the next authorized teammate.
Pay
Base salary: $38,000–$52,000 per year.