Virtual Assistant

About the role

The Virtual Assistant position at GoHiya improves workflow control while supporting inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. The role focuses on virtual assistance within contact center operations, ensuring confirmed facts are separated from assumptions and unresolved questions.

Role Fit

• Use Process Documentation and Scheduling confidently when carrying out virtual assistance within contact center operations.
• Apply Quality Control without losing track of exceptions, owners, or deadlines tied to virtual assistance within contact center operations.
• Document Deadline Management decisions clearly enough that another teammate can follow the reasoning behind virtual assistance within contact center operations.
• Use sound judgment around Omnichannel Customer Support, especially when virtual assistance within contact center operations requires escalation instead of assumption.

Responsibilities

• Coordinate the Virtual Assistant workflow by helping the team route work to the correct next step.
• Review the Virtual Assistant workflow by helping the team track unresolved exceptions through closure.
• Maintain the Virtual Assistant workflow by helping the team document process issues that repeatedly slow execution.
• Track the Virtual Assistant workflow by helping the team keep recurring work organized by owner and status.
• Own the Virtual Assistant workflow by helping the team check incoming requests for completeness.

Expected Contribution

The practical outcome is dependable workflow control: clean records, explicit ownership, timely escalation, and fewer downstream fixes. This result is measured through virtual assistance within contact center operations.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, 100% remote within the United States. Entry-level position.