Virginia MMIS / MES Account Manager

About the role

The MMIS/MES Account Manager plays a crucial role in delivering mission-critical services to state and local agencies, focusing on Medicaid, Medicare, and other public health initiatives. This position is vital for establishing and maintaining strategic client relationships, ensuring service excellence, and driving account growth.

Responsibilities

• Primary Point of Contact: Serve as the main liaison for the Commonwealth of Virginia, managing communication, escalations, and growth opportunities.
• Collaborative Solutions: Work closely with internal teams to deliver solutions that meet and exceed client expectations.
• Client Relationship Management: Build and maintain executive-level partnerships, acting as a trusted advisor to client stakeholders.
• Financial Performance Management: Manage account profit and loss to achieve or exceed annual goals.
• Performance Oversight: Partner with Delivery to ensure high-quality service execution and performance.
• Growth Strategies: Identify and pursue upsell and cross-sell opportunities to maximize account potential.
• Contract Management: Manage contract renewals, pricing discussions, and change request processes.
• Issue Mitigation: Oversee issue resolution, mitigation planning, and performance escalations.
• Strategic Insight: Stay updated on industry trends and competitor analysis to inform client strategies.

Requirements

• Educational Background: Bachelor's degree.
• Experience: Minimum of seven (7) years of combined experience in Account Management, Compliance Management, and Government Healthcare/MMIS/Medicaid Enterprise Systems.
• Industry Knowledge: Demonstrated professional experience and knowledge of industry standards and best practices for large-scale projects.
• Team Leadership: Experience in leading collaborative teams across service delivery, product, and operations.
• Contractual Expertise: Proficiency in navigating contractual terms, service level agreements, and operational governance.
• Presentation Skills: Ability to deliver polished business reviews and executive presentations with confidence.
• Travel: Willingness to travel as needed.

Preferred

• Medicaid Management Information System and Fiscal Agent experience in the Government healthcare industry.
• Large-scale systems and operations implementation experience.