VIRAL HEPATITIS & TUBERCULOSIS CARE COORDINATOR

About the role

The Viral Hepatitis & TB Care Coordinator supports NEMS' Viral Hepatitis B/C and Tuberculosis (TB) Programs through patient care coordination and outreach.

Responsibilities

• Conducts targeted telephone and/or face-to-face outreach and education for hard-to-reach and high-risk communities.
• Provides education on viral hepatitis B/C, TB, other communicable disease prevention, testing, vaccination, and support services.
• Schedules primary care, radiology, vaccine, and other appointments for patients.
• Plays a key role in identifying and understanding the needs, interests, and barriers affecting current and prospective patient populations to increase awareness and utilization of services offered by NEMS.
• Motivates and advocates for patients to be active and engaged in their health.
• Practices cultural humility and adopts a trauma-informed approach to increase confidence in vaccinations and treatment options.
• Conducts data collection, tracking, and reporting of outreach activities and outcomes related to grant programs, research, and other initiatives.
• Collaborates with local/regional health departments, academic and community partners, and other stakeholders to ensure program goals are achieved.

Requirements

• High school diploma with minimum of 2 years of relevant work experience. Associate or Bachelor’s degree preferred.
• Prior experience with medical appointment scheduling and with Epic electronic health record strongly preferred.
• Prior experience with customer service; can build rapport with patients via phone.
• Previous experience with viral hepatitis B- or tuberculosis-related work is a plus.
• Proficient with Microsoft Office, Excel, PowerPoint, and Outlook.
• Ability to follow through with delegated tasks and self-manage in a detail-oriented environment.
• Good organization and prioritization skills to manage multiple projects and timelines.
• Strong interpersonal skills and communication to collaborate effectively with a broad range of internal and external stakeholders.
• Excellent time management skills.

Qualifications

• Fluency in English.
• Fluency in Chinese (Cantonese or Mandarin).
• Fluency in reading and writing Chinese preferred.
• Fluency in other languages is an asset.

Skills

• Strong communication and relationship-building skills.
• Cultural humility and trauma-informed approach.
• Effective data collection and reporting.
• Collaborative problem-solving skills.

Benefits

NEMS offers competitive benefits, including free medical, dental, and vision insurance for employees, spouses, and/or children; and company contributions to 401(k).