TB Hotline Coordinator, Bureau of Tuberculosis Control

Duties

• Answer phone calls to the TB hotline in the Bureau of TB Control (BTBC).
• Triage and escalate calls to appropriate BTBC staff as needed.
• Respond to hospital discharge requests for infectious TB patients.
• Work with BTBC case management staff to ensure appropriate discharge of TB patients from the hospital.
• Accurately document all hotline interactions, including call details, information provided, and any follow-up actions taken. Assist in the collection of data related to hotline operations.

PREFERRED SKILLS

• Current New York State Nursing License.
• Excellent interpersonal and customer service skills.
• Working knowledge of, or willingness to learn, infection control principles related to airborne isolation and tuberculosis.
• Ability to work effectively as part of a team.
• Proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint, Excel).
• Strong organizational skills and attention to detail for accurate documentation and record-keeping.

Why you should work for us

• Loan Forgiveness: Federal/state loan forgiveness and repayment assistance programs.
• Benefits: Premium-free health insurance, additional health, fitness, and financial benefits, public sector defined benefit pension plan, tax-deferred savings program, and a robust Worksite Wellness Program.
• Work From Home Policy: Ability to work up to two days from home.
• Job Security: More job security compared to private sector employment.

About the Role

The mission of the Bureau of Tuberculosis Control (BTBC) is to prevent the spread of tuberculosis (TB) and eliminate it as a public health problem in New York City. As the TB Hotline Coordinator (Junior Public Health Nurse), you will manage the Bureau of Tuberculosis Control's primary point of contact for inquiries related to tuberculosis. Leveraging your clinical knowledge and nursing background, you will provide essential support by answering calls from healthcare providers, hospitals, and the public, assessing their needs and providing accurate information. This role requires excellent communication, sound judgment, and the ability to navigate a range of challenging clinical and logistical scenarios. You will be responsible for triaging calls, coordinating follow-up with internal teams (e.g., case management) and ensuring seamless care transitions, especially regarding hospital discharge for patients with TB. While prior TB-specific experience is not required, you will be expected to quickly develop a working knowledge of tuberculosis, infection control principles, and relevant regulatory guidelines. Your contributions to the hotline, along with your commitment to accurate documentation and efficient communication, will be crucial to facilitating timely access to care and supporting the BTBC's mission.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Minimum Qualifications

• Possession of a valid New York State license as a Registered Nurse is required.

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.