VIP Travel Advisor - Apollo

About the role

A key member of the Corporate Operations team, the VIP Corporate Travel Advisor ensures comprehensive, accurate, and cost-effective travel arrangements for Direct Travel clients while adhering to company policies, corporate contracts, and preferred suppliers.

Schedule

Remote position. Work shift is Monday–Friday, 10 AM–7 PM Pacific Time.

Responsibilities

• Complete domestic and international travel arrangements for VIP clients, including air, hotel, ground transportation, and rail.
• Provide high-touch concierge-level service to designated VIP clients, such as leisure and personal services, upgrades, and reconfirmation of accommodations prior to travel.
• Monitor current international events using sources like State Department websites and news agencies.
• Serve a multi-cultural VIP clientele.
• Advise clients on international travel requirements, including visas, passports, and immunizations.
• Apply strong working knowledge of international pricing rules and procedures, utilizing IRD/DSD.
• Support one or more accounts.
• Operate within detailed procedures.
• Interact with VIP travelers, travel arrangers, and travel managers; provide first-level support for customer service and technical issues.
• Ensure compliance with client travel policies while maximizing profit through DT preferred vendors.
• Adhere to DT standards for customer service, including telephone and email etiquette, and follow prescribed escalation procedures.
• Follow company standards for procedures, tool utilization, productivity, work accuracy, and attendance.
• Attend staff and training meetings for ongoing updates in the travel industry and office procedures; occasional in-office work may be required for home-based employees.
• Maintain a favorable working relationship with all company employees to foster a cooperative environment.