VIP Travel Advisor - Full Time _ Remote

This is a remote position with hours of either 10:00 AM – 7:00 PM CST or 9:00 AM – 6:00 PM CST.

About the role

As a key member of the Operations Team, the VIP Travel Advisor will be responsible for the successful completion of comprehensive, accurate, and cost-effective travel arrangements for Direct Travel clients within company policies, utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

Responsibilities

• Completes domestic and international travel arrangements for clients, which may include air, hotel, ground transportation, rail, and limos.
• Supports multiple accounts.
• Operates within detailed procedures.
• Interacts with travelers or travel arrangers and provides the first level of support for customer service and technical issues.
• Ensures compliance with a client’s travel policy while utilizing DT preferred vendors to maximize profit.
• Adheres to DT standards in delivering customer service, including telephone and email etiquette, and follows prescribed customer service escalation procedures.
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance.
• Attends staff and training meetings for ongoing updates in the travel industry and office procedures, which may require working in the office if home-based.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment.

Requirements

• Minimum 5+ years’ experience providing domestic and international travel arrangements.
• High proficiency using Airline GDS (Sabre, Apollo, Amadeus).
• Thorough knowledge of airline ticketing rules and regulations.
• Proficient in producing the lowest logical airfare within a client’s policy.
• Understands international airfares and international ticketing.
• Proficient in Internet searches and online booking processes.
• Thorough working knowledge of exchanging and reissuing tickets.
• Able to thoroughly read, understand, and follow client travel policies and guidelines.
• Previous experience handling VIP clientele.

Skills

• Excellent communication skills via email and phone.
• Superior customer service skills.
• Ability to meet and exceed required performance standards.
• Accurate and detail-oriented.
• Works well under pressure and has the ability to deal with change and adversity.
• Working knowledge of Microsoft Office, including Word and Excel.
• Works well independently as well as within a group.

About the company

Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List.

Benefits

In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognition program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.