VIP Support Supervisor

About the role

The VIP Support Supervisor leads a team of highly skilled support professionals dedicated to delivering exceptional service and personalized experiences for Caesars' most valued digital guests.

This role oversees daily operations, manages escalated guest concerns, drives team performance, fosters employee development, and ensures compliance with company policies and gaming regulations. The Supervisor partners cross-functionally with multiple business units to deliver seamless service while maintaining a culture of excellence, accountability, and guest satisfaction.

Responsibilities

• Lead a team of support professionals in delivering exceptional, personalized service to VIP digital guests.
• Oversee daily operations and manage escalated guest concerns.
• Drive team performance and foster employee development.
• Ensure compliance with company policies and gaming regulations.
• Collaborate cross-functionally with multiple business units to deliver seamless service.
• Maintain a culture of excellence, accountability, and guest satisfaction.