Support Supervisor

Company Overview

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready‑to‑wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation.

Role Overview

The Support Supervisor leads by example, managing conflict and identifying opportunities to support the team in delivering a transformational customer experience. The day is atypical and may include acting as greeter, runner, cashier, answering phones, executing operational policies, packing/unpacking shipments, and organizing the stock room.

Responsibilities

• Act as greeter, runner, and cashier as needed.
• Answer phones and address customer inquiries.
• Understand and execute operational policies and procedures.
• Pack and unpack shipments.
• Organize the stock room to support product flow and smooth store operations.
• Lead by example, manage conflict, and identify opportunities to enhance the customer experience.

Requirements

• 2 to 4 years experience in a high‑volume, customer‑driven retail environment; stock‑related experience a plus.
• Open availability for a flexible schedule, including overnights, evenings, holidays, and weekends.
• Ability to lift at least 40 lb and perform physical tasks such as carrying, pushing, pulling, squatting, kneeling, twisting, climbing ladders, crawling, reaching, bending, and standing for extended periods.
• Must be at least 18 years of age.

Compensation

The compensation range for this position is $18.00 USD per hour.

Benefits

• Generous benefits supporting mental and physical health, financial security, and overall wellness.
• Employee discount and access to exclusive special offers.
• Retail Excellence Programs (Styling, Coaching, Brand Ambassador, etc.) and supportive Retail Leaders.
• Paid volunteer days and opportunities to give back through the Tory Burch Foundation.

Values & Culture

• Adaptable – we change before we have to.
• Entrepreneurial – we own it.
• Collaborative – there’s no “I” in Tory.
• Client & Brand Focused – we put ourselves in Tory’s shoes.
• Live the Values – honesty, kindness, integrity, compassion, passion, humility, excellence, humor.
• Functional Expertise – we’re constantly learning and growing.

Why Join Our Team

Our retail teams make every customer feel welcome and create memorable experiences while growing the business. Team members are encouraged to think like entrepreneurs, experiment with innovative ideas, and receive support to become great at what they love.