VIP Services Coordinator

Essential Duties And Responsibilities

• Provides professional and exceptional personalized service while ensuring all VIP preferences are anticipated and met promptly and efficiently.
• Maintains complete knowledge of all property venues and offsite sponsored venues/services/hours of operation and VIP experiences.
• Maintains working knowledge of all promotions and special events in order to effectively navigate the guest experience.
• Secures VIP reservations including, but not limited to, hotel, spa, exclusive events, dining, transportation, and amenities, as directed for VIP guests.
• Affords Player Development and Hotel teams by sharing arrangements and confirmations for guests receiving complimentary services.
• Works daily with sales and production teams to ensure successful coordination, marketing and financial performance of all events.
• Responsible for daily pre-arrival planning and creating VIP telemarketing campaigns.
• Affords in developing and planning VIP events and experiences.
• Collaborates with Analysts to produce outbound/inbound call metrics and VIP block reporting.
• Collaborates with CRM to monitor VIP offer schedules.
• Runs reports from Synkros, Avaya, and Playersoft systems.

Qualifications

• High School Diploma or GED required.
• College degree and previous casino experience preferred.
• Minimum two (2) years of experience in a guest service environment required.
• Must be able to clearly speak, read, and write in the English language.
• Intermediate proficiency in Microsoft Office (Word and Excel) preferred.
• Must be 21 years of age.
• Must be detail oriented with the ability to multi-task.
• Must have the ability to communicate effectively with guests, team members and leadership in both written and verbal form.
• Must be self-starter with strong problem solving ability.
• Must carry self in a professional business manner.