Service Coordinator

About the role

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Service Coordinator to join their amazing culture. The role involves answering, responding to, and meeting the needs of all incoming customer service calls, ensuring Convergint becomes the customers' first choice for service.

Responsibilities

• Answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective, and timely manner.
• Provide coordination of service with technicians, sub-contractors, and customers within designated CTC location.
• May act as a lead, coordinating the work of others, but not a supervisor.
• Performs other duties and responsibilities as requested or required.

Requirements

• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Strong financial knowledge and skills—ability to understand financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Strong organizational skills and the ability to handle multiple projects tasks simultaneously.
• Excellent ability to facilitate a collaborative working environment for customers and team members.

Qualifications

• Education: College degree, trade school, or equivalent experience.
• Minimum Experience: 3-5 years call center, dispatch, or administrative experience.
• PREFERRED EXPERIENCE: Experience in a construction industry environment.

Skills

• Exceptional telephone and personal customer service skills.
• Outstanding Microsoft Office Suite proficiency.
• Strong financial acumen.
• Effective organizational and multitasking abilities.
• Collaborative leadership and facilitation skills.

Benefits

• Company Benefits: 10 Company Holidays and Paid Time Off starting at 13 days annually, Fun & Laughter Day Off, Medical, Dental & Vision Plan, Life insurance & Disability Plan, Wellness Program, 401K Matching Plan, Colleague Assistance Program, Tuition reimbursement, Competitive salary and compensation plan, Vehicle reimbursement plan or company vehicle, Corporate Social Responsibility Day, Paid parental leave, and more.

Pay

Competitive salary and compensation plan.

Schedule

Full-time position.

Company

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. They offer a variety of programs and exceptional benefits including:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Paid parental leave

Equal Opportunity Employer

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available.