VIP Host

About the role

This role is ideal for someone who is on-site at our sports card store in the Neighborhood of the Arts in Rochester, NY. You will be part of a forward-thinking team that is raising the standards of sports collectibles and playing a major role in an exciting industry.

Responsibilities

• Build and nurture a portfolio of VIP customers and develop relationships with those customers with a focus on retention, enhancing service, and proactive communication
• Regularly connect with VIP customers to evaluate and identify opportunities to increase engagement and lifetime value
• In conjunction with VIP Leadership team, support build-out of our CRM and our structured PANTHEON CLUB VIP program
• Become a brand and product expert to expand trust and build relationships with customers
• Provide detailed reports and recommendations on your VIP customer portfolio to Operations, Marketing, and Leadership to improve products, events, and promotions
• Help plan, attend, and host VIP customer events
• Occasional travel to local or national conferences, VIP events, meetings, and other types of activities
• Partner cross-functionally to ensure smooth onboarding and alignment with brand tone

Qualifications

• Desired experience in high-end customer service or hospitality field preferred
• Experience with VIP customers
• Excellent verbal and written communication skills and exceptional attention to details with customers via phone/text/email
• Strong interpersonal skills with a focus on building and cultivating relationships
• Experience with conflict management and resolution
• Attentive and strong multi-tasking capabilities
• A team player that fosters trust and integrity through communication
• Bachelor’s Degree, ideally with a focus in business, sales or marketing
• Willing and able to work non-traditional business hours (nighttime/weekends)
• Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly, and decisions are made quickly

Pay

$67,000 - $107,000 annual base salary + potential bonus/variable factors

Schedule

Non-traditional business hours (nighttime/weekends)