VIP Host

About the role

Brooklyn Bowl Nashville is the ultimate night out, with its groundbreaking integration of premiere music, 19 lanes of bowling, and full service restaurant. We are looking for a passionate VIP Host with a great attitude! They will be responsible for the VIP guests from inquiry to experience fulfillment. The VIP Host will work with the VIP Lead and Lead Ops Manager. They must show enthusiasm and motivation to sell, maintain store standards and communicate with the team.

Responsibilities

• Sell VIP Upgrades, priority entry & various premium upgrade products to concert patrons on nights of shows
• Handle night of sale from inquiry, payment processing, to experience fulfillment
• Check in, escort, and anticipate VIP client needs throughout their venue visit to ensure guest satisfaction
• Build strong relationships with VIP clients
• Coordinate operations on night of shows with VIP Lead to ensure premium experiences are delivered
• Execute nightly VIP setup to include check-in, VIP seating areas and VIP area signage as needed

Preferred Qualifications

• Working knowledge of high-end restaurant operations and/or VIP nightclub operations and high-end guest relations
• Experience in selling to high-end, VIP clients
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Exemplary attention to detail, outgoing personality, sense of teamwork and ability to execute programs
• Skills in problem solving, handling multiple tasks, with strong verbal, organizational, and interpersonal communication skills
• Must be flexible to work extended hours due to business requirements including late nights, weekends, and holidays

Working Environment/Physical Demands

• Working environment is fast-paced
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques