VIP Floor Host - Full Time (Harrah's Hoosier Park)

Responsibilities

• Greet VIP & potential VIP guests in the casino and manage player accounts and comps based on recorded play, earned points, comp availability and patron profitability.
• Seamlessly coordinate with Executive Host team, Inside Sales Team and other team members throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to create exceptional experiences for VIP guests.
• Identify new potential VIP guests based on criteria established by property leadership.
• Aid VIP guests with reservations and acquisition of amenities and work closely with casino operations to ensure that high limit players are recognized and acknowledged.
• Provide superior level of guest service and be available to meet and greet VIP guests while they are on property.
• Maintain a high level of visibility throughout the facility during the majority of the shift while leveraging RTCM to greet VIP guests.
• Maintain an appropriate working knowledge of Indiana State Gaming Regulations and established Harrah’s Hoosier Park policies and procedures.
• Assist with the execution of on and off property premium player promotions, events, and programs.
• Maintain appropriate and professional attire.
• Maintain an appropriate and professional business relations with guest at all times.
• Update VIP guest account information through utilization of SMART.
• Follow all marketing submissions, SOP’s, and IGC requirements.

Qualifications

• Must be 21 years of age or older.
• Proficient in English verbal and written with the ability to read, analyze, and interpret common scientific and technical data, financial reports, and internal controls.
• Ability to respond professionally to common inquiries or complaints from customers, regulatory agencies, staff, or members of the business community.
• Ability to write letters and promotional materials for distribution or publication that conform to a prescribed style and format.
• Associate or bachelor’s degree from two to four-year college; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Flexible with working various shifts, weekends, holidays, and long hours if applicable.
• Must be able to obtain and maintain a license from the Indiana Gaming Commission and Indiana Horse Racing Commission.
• Will require access to all general areas of the gaming and racing facility, back-of-house areas and access to Patron Management data base and marketing strategies.
• Ability to work in an environment where you are exposed to secondary smoke, occasionally exposed to outside weather conditions, and the noise level in the working environment is usually moderate.