VIP Barback - Jason Aldean's Kitchen + Rooftop Bar, Miranda Lambert's Casa Rosa, Luke's 32 Bridge, Posty's

About the role

The Table Server Assistant (TSA) is responsible for upscale food & beverage service in a high-volume, live entertainment, restaurant, and bar setting. TSA will continuously assist the Cocktail Server to enhance the guest experience; while anticipating any additional needs to help ensure each guest has a wonderful and unique visit to our venues.

Responsibilities

• Provide upscale food and beverage service
• Adhere to all departmental appearance and uniform standards while always maintaining professionalism
• Appear in dress code for all shifts at your scheduled time
• Follow all company and department policies and procedures, practices, and guidelines
• Educe best-in-class customer service
• Maintain a good rapport with the management team and all other team members
• Maintain professionalism and open lines of communication at the workplace and with co-workers and patrons
• Maintain a consistent and high level of energy
• Inform management of any complaint, comments, or incident
• Communicate effectively with guests, Employees, and Management in both written and verbal form
• Respond to Guest inquiries and requests in a courteous and polite manner
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Maintain all tabletops, floors, and service areas clean/free of dirty glasses, dirty ashtrays, and any unnecessary items throughout shift
• Maintain service station and service equipment storage clean and organized
• Ensure daily/nightly/weekly and opening/running/closing duties are completed
• Maintain opening and closing service equipment par
• Perform other job-related duties as assigned
• Clean all spills and waste immediately
• Sweep and mop as needed
• Place all trash in proper receptacles
• Maintain a clean and hygienic work environment in accordance with TCRG standards
• Powlish and wash glassware throughout shift
• Prepare all mixers and garnishes
• Maintain full knowledge of the sequence of services for all outlets
• Observe and anticipate guest’s needs, deliver all items to the guests in a timely and accurate fashion
• Manage time effectively with minimum supervision
• Set up and break down of work areas, including furniture and equipment; maintain and clean designated work areas before, during, and after shift

Requirements

• High School Diploma or equivalent required
• Two plus (2+) years in the nightlife/hospitality industry
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 21+ years of age
• Able to access and operate business applications for communication with fellow team members (i.e. email, chat/text messaging)
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards

Qualifications

• Full knowledge of the sequence of services for all outlets
• Ability to manage time effectively with minimum supervision
• Ability to set up and break down of work areas, including furniture and equipment; maintain and clean designated work areas before, during, and after shift

Skills

• Exceptional service to every guest in a professional manner
• Positive personality, attitude, knowledge, enthusiasm, and performance
• Effective communication skills

Benefits

N/A

Pay

N/A

Schedule

This position involves varied shifts to include days, nights, weekends, and holidays. Hours may be part-time (less than 30 hours per week) Schedule could exceed 30 hours per week and may include overtime when approved by management.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors. Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume. Nightclub, bar and/ or lounge environment

Company Information

• This company participates in E-Verify.
• Please use the links below to view information on the E-Verify process and your rights in relation to E-Verify.
• E-Verify Participation Poster
• IER Right to Work Poster
• TC Restaurant Group is an Equal Opportunity Employer.