Video Security and Access Control Lead Field Technician

About Solutions Management Group Founded in 1995 as Midwest Document Systems, Solutions Management Group has grown into a locally owned technology and office solutions provider headquartered in Davenport, Iowa. We provide a wide range of business technology services, including print and document solutions, technology lifecycle management, workflow automation, integrated support, structured cabling, Audio Visual (AV) solutions, and Video Security Access Control (VSA). At SMG, we believe exceptional customer service is the foundation of our business and that every employee contributes to our continued growth and success Job Purpose The Video Security and Access Control (VSA) Lead Field Technician will play a crucial part in ensuring the safety and security of our clients’ premises. They will be responsible for leading the field team in implementing, servicing, troubleshooting, and maintaining video surveillance systems, access control systems, and related software. As a member of the VSA team, this position will lead field projects to ensure timely and efficient installations and upgrades. Key Responsibilities Provides excellent customer service to all Solutions Management Group clients and employeesProvides guidance and support to field team members, fostering a collaborative and high-performance work environmentParticipates in training/developing VSA technical teamSets up, configures, and maintains servers to support security systems, ensuring optimal performance and reliabilityInstalls, configures, and maintains video security systems, including cameras, DVRs/NVRs, and related hardwareServices, tests, and commissions video and access control systemsSets up and manages access control systems, including card readers, and electronic locksInstalls and maintains software for video security cameras and access doors, ensuring seamless integration and functionalityDetermines process for routine maintenance and system upgrades to ensure optimal performance and securityTroubleshoots and resolves technical issues related to video security, access control systems, and associated softwareProvides training and support to clients on the use/maintenance of installed systems & softwareMaintains accurate records of installations, maintenance, and repairsCollaborates with team members/departments to ensure integration of security systemsSeeks opportunities for system improvements and enhancementsStays updated on the latest industry trends and technologiesAchieves and maintains certifications for video security and access door systems as defined by management Qualifications Employee must be able to execute strong customer service skillsAssociate degree in information technology, Engineering, Instructional Technology, or another related fieldMay have an equivalent combination of education (Including technical degree) and related experience to meet the minimum requirementExperience in installing and maintaining video security and access control systems.Strong understanding of networking principles and IP-based security systemsProficiency with tools and equipment used in the installation and maintenance of security systemsExperience with installation and maintenance of security software and server solutions.Possess a valid driver’s license. Work Schedule The employee works a full-time schedule, Monday-Friday from 8:00am-5:00pm.This position is Non-Exempt; All overtime work must receive the supervisor's prior authorization.Overnight stays and/or overtime may be required. Benefits Solutions Management Group offers the following benefits, subject to eligibility: Health, dental, and vision insuranceCompany-paid short-term and long-term disability insuranceCompany-paid $10,000 life insurance policySection 125 Flexible Spending Account401(k) retirement plan with company matchPaid time off, vacation, and holidaysPaid volunteer timeEmployee Assistance Program (EAP) Solutions Management Group is an Equal Opportunity Employer. #hc269734