Video Monitoring Technician Per Diem

Key Responsibilities

• Provides continuous observation and surveillance of assigned patients.
• Verbal redirection of patients from at-risk behaviors.
• Sums up the nursing staff if the patient requires assistance via communication device or STAT Alert Alarm.
• Supports patient and institutional confidentiality and related hospital policies.
• Uses Video Monitoring (VM) software proficiently.
• Maintains visual observation at all times.
• Verbal redirection of patients using a digital 2-way audio device.
• Immediately summons the nursing staff if the patient requires assistance.
• Provides care based on the patient's individualized treatment plan as delegated by the RN.
• Participates in hand-off of pertinent information/behavior about assigned patients.
• Explain to the patient as necessary, but does not consult or provide opinions.
• Behaves in line with Service Excellence.
• Seeks help or advice promptly if the patient poses a threat to themselves or others.
• Collaboratively identifies and reports patient safety issues.
• Affirms patient environment safety and removes potential safety hazards.
• Ensures patient environment safety.
• Keeps dedicated attention to observing patients with no distractions.
• Stays connected with audio and never takes off the headset.
• Never leaves the monitor station unattended.
• If stepping away, calls for backup first.
• No food or drink in patient care areas.
• Keeps workplace clean and tidy.
• No cell phone use in patient care areas.
• Maintains required documentation.

Qualifications

• High School Diploma/GED.
• Effective verbal, electronic, and written communications skills using the English language.
• Computer proficiency required, including Microsoft office applications.
• Maintain variable work schedule to meet department needs (evenings, nights, holidays, weekends, and travel).
• Highly developed communications and interpersonal skills, working with diverse populations.
• Work independently, be self-directed, and contribute as a member of a team.
• Anticipate challenges and develop strategies to address them.
• High level of service delivery.
• Initiative with ability to prioritize work, meet deadlines, and adapt to changing situations.
• Attention to detail.

Additional Job Details

• Remote Type: Onsite.
• Work Location: 1575 Cambridge Street.
• Scheduled Weekly Hours: 0.
• Employee Type: Per Diem.
• Work Shift: Rotating (United States of America).
• Pay Range: $17.71 - $24.28/Hourly.
• Grade: 2.

At Mass General Brigham

We recognize and reward the unique value each team member brings to our organization. Our approach to determining base pay considers skills, relevant experience, education, certifications, and other essential factors. Base pay offers an estimate based on minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses as applicable, and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

The competency framework defines what effective leadership “looks like” by specifying critical behaviors for successful performance at each job level. It is comprised of ten competencies (half People-Focused, half Performance-Focused) and is defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.