Per Diem Computer Technician

Position Summary

Installs, maintains and provides user assistance for computer hardware and software including installing cables and peripherals, testing data line connections, performing inventory control and troubleshooting problems.

Job Requirement

• Equivalent to two (2) years of college level course work in computer sciences or a closely related field and experience in the installation and troubleshooting of computer hardware and software, OR;
• Two (2) years of experience in the installation and troubleshooting of computer hardware and software.

Additional Position Requirements

• Minimum of 2 years of experience in a technical support role, preferably in a healthcare environment.
• Proven experience in providing remote and on-site technical support.
• Preferred: Relevant certifications such as CompTIA A+, Network+, or equivalent.
• Valid Nevada Driver's License and willing to travel to various locations for on-site support.
• Must have open availability.

Technical Skills

• Proficiency in diagnosing and resolving hardware and software issues.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with hospital-specific software, hardware and electronic health record (EHR) systems.
• Understanding of network configurations, protocols, and troubleshooting.
• Experience with remote support tools and ticketing systems.

Communication Skills

• Outstanding verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Outstanding customer-service skills with a focus on customer satisfaction.

Problem-Solving Skills

• Strong analytical and troubleshooting abilities.
• Ability to handle multiple issues simultaneously and prioritize tasks effectively.

Compliance and Security

• Knowledge of healthcare regulations and compliance standards (e.g., HIPAA).
• Understanding of data security and privacy practices in a healthcare setting.
• Knowledge Of: Knowledge, Skills, Abilities, and Physical Requirements.

Skills In

• Installing, maintaining and troubleshooting computer hardware and software.
• Using and instructing others in the use of computer hardware and software.
• Maintaining clear and accurate records of work performed.
• Preparing clear and concise user documentation, instructions, etc.
• Using initiative and independent judgement within established procedural guidelines.

Physical Requirements And Working Conditions

• Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated and maintain concentration for extended periods of time, vision to read printed materials and a VDT screen and hearing and speech to communicate effectively in person and over the telephone.
• Strength and agility to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects.