Victim Assistance Coordinator - Police

About the role

This position serves as a vital link between crime victims, witnesses, law enforcement, community resources, and the judicial system. The employee provides support and guidance by reviewing case information, assessing individual needs, offering referrals and resources, and helping victims and witnesses navigate the legal process.

Responsibilities

• Contact victims and witnesses to assess needs, provide updates on case status, and offer available services and community referrals.
• Afford court accompaniment, transportation, translation services, victim compensation filings, and follow-up on active and closed cases.
• Make follow-up phone calls regarding court notifications, warrants served, and related documentation.
• Review crime reports and domestic violence histories, draft reports, assign cases, and maintain related records and data systems.
• Print, sort, scan, mail, and distribute reports and documents to the District Attorney’s Office, NCDPS, and other appropriate agencies.
• Maintain Criminal Investigation Log Software and document follow-up information in RMS supplements.
• Check and review data for accuracy, completeness, and compliance with established standards.
• Attend trainings, community meetings, police events, and partner agency meetings.
• Prepare training materials and provide victim assistance and log management training to staff, volunteers, and new personnel.
• Afford accreditation reporting and dissemination of department or program information, including confidential information when appropriate.
• Operate standard office and computer equipment and perform related duties as assigned.

Requirements

• High School Diploma or GED
• One year of work experience in police work, clerical work or officer management, or related field, or an equivalent combination of education and experience
• Valid North Carolina Driver’s License

Qualifications

• Office Procedures: Thorough knowledge of standard office practices, procedures, equipment utilization, and secretarial techniques.
• Basic Academic Skills: Thorough knowledge of business English, spelling, and high school-level mathematics.
• Criminal Justice Knowledge: General knowledge of the criminal justice system and available victim services resources.
• Office Equipment Operation: Ability to operate and maintain modern office equipment, including computers and printers.
• Software Proficiency: Ability to utilize modern office software for word processing, spreadsheets, graphics, and email systems.
• Communication Skills: Ability to follow oral and written instructions and communicate effectively both verbally and in writing.
• Independent Work: Ability to work independently with minimal supervision.
• Recordkeeping: Ability to prepare and maintain complex records and reports accurately.
• Working Relationships: Ability to establish and maintain effective working relationships with employees, vendors, and the public.
• Customer Service & Listening: Strong listening, written, and oral communication skills with the ability to provide professional customer service.
• Public Relations: Ability to build and maintain cooperative and effective relationships with citizens and community partners.

Skills

• Excellent interpersonal and communication skills.
• Strong organizational and time management skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficient in Microsoft Office Suite.

Benefits

• Paid vacation and sick leave.
• Ability to transfer North Carolina local government earned sick leave.
• Paid holidays for major US holidays.
• Enrollment in the Local Government branch of the North Carolina State Retirement System.
• Enrollment in Empower 401k.
• Health and dental insurance coverage for employee and children; spouses may be added to the policy if they are not offered coverage at their own place of employment.
• Voluntary enrollment in a Flexible Spending Plan.
• Life insurance.
• Long-term care insurance.
• Other voluntary insurances and deferred compensation plans.

Pay

Compensation details are dependent on the facts and circumstances of each case.

Schedule

The schedule for this position is generally sedentary work, with occasional physical demands.