Vice President, Ticketing

Hometown Soccer Holdings (HSH) is building a portfolio of locally rooted MLS NEXT Pro clubs, each deeply embedded in its community and built to create lasting connections with fans. The Vice President, Ticketing leads the Club’s full ticketing revenue strategy, including Full Season Equivalents, Groups, Premium Seating, and Renewals, reporting to the Club President. This role owns long‑term revenue planning, product innovation, pipeline strategy, pricing architecture, and departmental culture, while leading a unified sales & service organization, driving adoption of sales technology, and partnering cross‑functionally to maximize revenue and fan experience.

Responsibilities

• Build and execute the Club’s annual ticketing revenue plan across all product lines.
• Lead long‑term pricing, packaging, and product strategy.
• Oversee forecasting, budgeting, revenue tracking, and reporting.
• Monitor industry trends and emerging technologies to evolve the product portfolio.
• Lead, mentor, and develop the unified Ticketing team.
• Oversee recruitment, training programs, and staff performance management.
• Build a positive, high‑accountability sales culture grounded in development and customer experience.
• Oversee CRM strategy, lead scoring, and data hygiene, ensuring accurate staff data entry to protect dashboard integrity and forecasting.
• Evaluate and prioritize investments in sales‑enabling technologies.
• Establish standards around inventory management, contract accuracy, discounting, and payment structures.
• Collaborate cross‑functionally to align promotions, product strategy, and revenue opportunities.
• Represent the department internally and externally with executive‑level communication.
• Serve as a key member of the senior leadership team.
• Perform other responsibilities as assigned.

Requirements

• 8+ years of experience in ticket sales with a professional sports team, including senior leadership.
• Demonstrated success building and leading high‑performing revenue teams and delivering revenue growth.
• Strong strategic and financial acumen, including experience with budgeting, forecasting, and pricing.
• Strong knowledge of CRM and ticketing platforms.
• Excellent executive‑level communication, presentation, and leadership skills.
• Ability to work non‑traditional hours including evenings, weekends, and event days.

Compensation

• Base Salary Range: $120,000 per year (final amount determined by knowledge, skills, experience, and market conditions).
• Bonus Eligibility: Discretionary bonus based on individual performance and organizational goals.
• Commission Eligibility: Commission based on individual performance and department goals.
• Broad‑Based Ownership Pool (BBOP) Eligibility: Participation in a company‑wide equity program; details on allocation and vesting to be provided.

Benefits

The comprehensive total rewards and benefits package is being finalized. Upon completion, it is intended to include comprehensive healthcare coverage (medical, dental, vision), a competitive paid time off (PTO) policy, retirement planning support (401k), and inclusive parental leave. Full details will be provided to candidates during the advanced stages of the interview process.

Schedule

Ability to work non‑traditional hours, including evenings, weekends, and event days.