Sr. Vice President, Ticketing & Venue Experience
TMRW Sports · Orlando, FL · 1 mo ago
On-siteOTHRFull-time
We need to output HTML fragment with sections for headings present in posting: About the role? Actually description includes "Description" then responsibilities etc. We need to use for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should include only sections that have real specific content.
We have description: The Sr. Vice President... (that's description). Could be considered "About the role". We'll put that in
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should include only sections that have real specific content.
We have description: The Sr. Vice President... (that's description). Could be considered "About the role". We'll put that in About the role
with
. Responsibilities: there is a big block under "Responsibilities". We'll put that in
Responsibilities
with- items.
Requirements: block under "Requirements". We'll put
Requirements
with- .
Qualifications: Not separate; maybe "Preferred Experience" could be considered Qualifications? The posting includes "Preferred Experience". Could be considered Qualifications. We'll include a
- items preserving each sentence. Let's extract each bullet: Under Ticketing Leadership & Fan Revenue Strategy: - Serve as the executive leader responsible for enterprise ticketing, attendance, premium hospitality, memberships, and local fan engagement strategy across all TMRW Sports properties - Establish the long-term vision, organizational structure, team capabilities, and growth strategy needed to scale TMRW Sports’ ticketing and fan revenue function across current and future properties. - Advise executive leadership on ticketing demand, attendance potential, fan revenue assumptions, and stadium considerations that inform future growth decisions - Establish scalable commercial infrastructure, operating standards, and best practices that can be leveraged across current and future TMRW Sports properties Ticketing Strategy, Attendance & Fan Revenue Growth: - Develop and execute the overarching ticketing, pricing, inventory management, premium hospitality, membership, and fan revenue strategy across all TMRW Sports properties - Lead long-range revenue planning, forecasting, and performance management initiatives to maximize attendance, revenue, retention, and customer lifetime value - Evaluate market feasibility for potential stadium builds, including demand, attendance potential, pricing assumptions, inventory strategy, and long-term revenue opportunity - Oversee enterprise ticket sales, service, retention, renewal, and membership strategies to drive sustainable fan and revenue growth - Identify and launch ticketing-adjacent fan revenue opportunities, including memberships, premium products, hospitality offerings, and other fan monetization opportunities - Support short and mid-term management of local stadium revenue streams, including food and beverage, merchandise, parking, and other on-site commercial opportunities - Establish sales, retention, and revenue performance objectives while driving accountability across the organization Customer Lifecycle, Ticketing Operations & Technology: - Develop and oversee enterprise customer lifecycle strategies spanning fan acquisition, lead generation, conversion, retention, renewal, and loyalty - Lead ticketing operations strategy, including inventory management, reporting, ticketing platform optimization, and operational best practices - Oversee ticketing technology, CRM strategy, systems integration, reporting, and data capabilities to support fan growth and revenue objectives - Work closely with Analytics, Marketing, and Finance to strengthen revenue projections, lead management, CRM strategy, consumer insights, behavioral data, market trends, and data-driven decisions that support attendance, retention, fan engagement, and fan revenue performance Cross-Functional Leadership & Partnership: - Partner with Marketing on fan acquisition, retention, and demand generation strategies that drive attendance, engagement, and long-term loyalty - Collaborate with Partnerships to integrate sponsorship, hospitality, and experiential opportunities into the fan journey - Partner with Finance, Analytics, and business leaders on forecasting, pricing strategy, consumer insights, and fan revenue optimization initiatives - Serve as a strategic advisor to executive leadership on attendance trends, fan behavior, market opportunities, and fan revenue performance Fan Experience & Hospitality Strategy: - Partner with league, operations, and marketing leaders to shape the live fan experience across TMRW Sports properties, with a focus on attendance, premium hospitality, retention, loyalty, and a differentiated event experience - Lead the strategy for premium hospitality, memberships, community engagement, and other initiatives that drive attendance, retention, and loyalty - Partner cross-functionally to design and continuously enhance the end-to-end fan journey before, during, and after league events - Leverage fan insights, customer feedback, and attendance trends to inform fan experience strategy and long-term business growth Now Requirements block: "Bachelor's degree in Business, Sports Management, Marketing, Hospitality, or a related field 15+ years of progressive leadership experience in ticketing, revenue generation, sports, entertainment, hospitality, venue management, or a related industry Executive leadership experience overseeing enterprise ticketing, premium hospitality, and fan revenue functions across multiple properties, venues, events, leagues, or business units Demonstrated success building, scaling, and leading high-performing revenue organizations within high-growth or evolving environments Proven success developing and executing ticketing, pricing, inventory management, market feasibility, premium hospitality, customer lifecycle, and revenue optimization strategies Strong understanding of ticketing platforms, CRM systems, analytics, revenue management, and fan/customer engagement strategies Proven ability to leverage consumer insights, market trends, and data to drive attendance growth, fan engagement, customer loyalty, and overall business performance Strong financial acumen with experience managing budgets, forecasting, long-range planning, and enterprise revenue growth initiatives Experience presenting to executive leadership, ownership groups, boards, or investors and influencing strategic business decisions Exceptional communication, relationship-building, and stakeholder management skills, with experience leading senior leaders and developing organizational capabilities Passion for creating innovative live event experiences that drive attendance, engagement, loyalty, and profitability" We'll list each as
- . Preferred Experience (Qualifications): "Experience supporting multiple brands, leagues, properties, or business units within a complex or matrixed organization Experience launching, scaling, or growing emerging sports, entertainment, or consumer brands in a high-growth environment Experience serving as the senior commercial, ticketing, or fan revenue leader for a league, team portfolio, venue operator, or major live entertainment organization Experience leading large-scale premium hospitality, membership, or customer loyalty businesses." We'll put under Qualifications. Benefits block: "Equity ownership opportunities to allow employees to share in the company’s growth Unlimited discretionary time off along with 15 paid holidays per year Comprehensive health insurance options, including a 100% contribution Employee coverage option Additional employee and family insurance coverage options with company contribution, including dental and vision FSA, HSA and DCHSA opportunities including contribution matches Retirement options including traditional 401(k) and Roth IRA plans Benefits are subject to change at the company’s discretion." We'll list each as
- . Note the line "Comprehensive health insurance options, including a 100% contribution Employee coverage option" maybe awkward but keep.
We must not include EEO boilerplate. Remove the paragraphs after Benefits about equal opportunity.
Also remove "About TMRW Sports:" description? That is substantive about company; we could include as part of About the role paragraph or separate section? The instruction says use headings like About the role, Responsibilities, etc. So we can put the company description under About the role as part of the paragraph.
Thus About the role paragraph will include the initial description plus the company description.
Let's craft About the role paragraph: combine the description paragraph and the "About TMRW Sports:" paragraph.
The About TMRW Sports paragraph: "TMRW Sports is focused on building modern approaches in sports, media, and entertainment. By creating new leagues for a new age, TMRW Sports, in partnership with established leagues like the NFL, PGA TOUR and LPGA, is forging pathways and experiences for new generations of fans. TMRW Sports’ first project, TGL presented by SoFi, is a primetime team golf league in partnership with the PGA TOUR reaching 152 territories worldwide and described as a “high-energy arena spectacle” by Vanity Fair, “pure entertainment” by GQ, and “golf’s boldest new venture” by Fast Company. Launching this fall, WTGL will feature teams of the world’s best women golfers in partnership with the LPGA. TMRW Sports is also developing men’s and women’s professional flag football leagues in partnership with the National Football League and 32 Equity, the NFL’s collective investment vehicle. Founded by Tiger Woods, Rory McIlroy, and sports executive Mike McCarley, TMRW Sports is supported by an influential and diverse investor group of athletes, celebrities and business leaders from the worlds of sports, media, technology and finance. For more, visit TMRWSportsGroup.com."
We'll include that as part of About the role.
Now produce HTML:
About the role
... combined paragraph ...
Responsibilities
- ... each bullet ...
Requirements
- ...
Qualifications
- ...
Benefits
- ...
Qualifications
with- for preferred experience items.
Skills: Not explicitly listed; maybe we can skip.
Benefits: there is a Benefits block. We'll include
Benefits
with- .
Pay: Not mentioned; skip.
Schedule: Not mentioned; skip.
We must not repeat job title as heading. We'll not include "Sr. Vice President, Ticketing & Venue Experience" as heading.
We must preserve all substantive information, not invent or summarize away detail. Need to keep details.
We need to convert paragraphs into
or list items. We must remove boilerplate: EEO, equal opportunity, etc. Also remove "About TMRW Sports:" description? That's substantive about company; maybe we can keep as part of About the role? Actually it's about the company; could be considered part of description. We'll keep it as part of About the role paragraph. We must not include application instructions, cookie/navigation/legal etc. Remove the EEO paragraphs. Let's extract content. Description paragraph: "The Sr. Vice President, Ticketing & Venue Experience will serve as the executive leader responsible for building and scaling TMRW Sports’ ticketing and fan revenue function across all TMRW Sports properties, including TGL, WTGL, Flag Football, and future business ventures. Reporting to the Chief of Staff, this individual will focus on attendance growth, premium and membership strategy, pricing and inventory management, CRM, retention, and the end-to-end fan revenue experience. As a key member of the leadership team, the Sr. Vice President will shape the long-term vision for local fan acquisition, retention, engagement, and revenue growth across the TMRW Sports ecosystem. This leader will oversee ticketing strategy, premium hospitality, memberships, customer lifecycle initiatives, and fan marketing efforts while building scalable systems, processes, and capabilities that support the organization's continued growth. Working cross-functionally with Marketing, Partnerships, Venue Operations, Finance, and league leadership, the Sr. Vice President will help define the commercial future of TMRW Sports by creating innovative, data-driven strategies that drive revenue, strengthen fan loyalty, and accelerate business performance." That's the description. Responsibilities: There's a heading "Responsibilities" then subheadings: "Ticketing Leadership & Fan Revenue Strategy", "Ticketing Strategy, Attendance & Fan Revenue Growth", "Customer Lifecycle, Ticketing Operations & Technology", "Cross-Functional Leadership & Partnership", "Fan Experience & Hospitality Strategy". Under each subheading there are bullet-like sentences. We need to output a list of duties. Could flatten all responsibilities into