Vice President, Tech Operations, Mission Control

Responsibilities

Oversees the performance monitoring, maintenance, and troubleshooting of fundamental systems necessary for technology services, ensuring installations, software, hardware, operating systems, and configuration issues are properly addressed, monitored, and resolved.

Leads and mentors a global team of senior colleagues, fostering a culture of excellence, continuous professional growth, and knowledge sharing within the technology operations community.

Operates both vertically, in their domain, and horizontally, across the Enterprise, to share experience and drive excellence across the broader organization.

Directs the development and implementation of technical service strategies to ensure alignment with the company's technology vision and business goals, ensuring scalability and iterative progress.

Identification and leadership of operating efficiency improvement as well as incident response and resolution time to continuously improve customer experience.

Collaborate with partners and stakeholders to foster and drive the adoption of advanced solutions to operational activities, eg. AI Ops.

Qualifications

Experience in leading Technology Operations teams within the Financial Services and/or Payments sectors.

Can demonstrate recent subject matter expertise in a relevant technical area.

Significant technical experience in transaction processing and authorizations.

Strong technical capability in Mainframe and Distributed technologies, including both Private and Public cloud solutions.

Experience in attracting, hiring, retaining, and leading top technology delivery talent, and building high-performing teams in competitive markets.

Experience in creating and implementing robust Operational practices including Observability and Capacity Management.

Significant experience in Major Incident response and high-pressure problem-solving situations, with Executive level communications experience.

About Us

We back you with benefits that support your holistic well-being so you can be and deliver your best.

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Benefits

For a full list of Team Amex benefits, visit our Colleague Benefits Site.