Vice President, Technology Operations

Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse.

About the role

We are looking for a seasoned technology operations leader with direct experience in data, data operations, hosting infrastructure, both public and private cloud, development operations, and cyber-security to work with a top-notch team in an exciting, innovative, and dynamic environment.

Responsibilities

• Lead adoption and usage of advanced AI technologies across the operations organization to improve overall internal efficiency, accelerating product and business outcomes.
• Stay on top of leading technology operational trends and AI advancements, identifying creative solutions to drive efficiency and greater throughput.
• Provide leadership, vision, and strategy driving automation, stability, and availability of our technology infrastructure leveraging cloud and on-premise technologies to support business agility and maximize efficiencies.
• Drive innovation across security, data privacy, data and development operations, and infrastructure.
• Define the technology operations strategy and roadmap to support current and future business needs for scalability, growth capacity, and quality of service (performance, reliability, and business continuity).
• Define requirements for new technology implementations and clearly communicate them to key business stakeholders.
• Partner with senior leaders across the business to realize measurable outcomes aligned with business expectations.
• Drive the execution of security, data, infrastructure, and technology operations initiatives and projects to achieve scalability, performance, and availability targets.
• Assess and communicate risks associated with technology-related investments and purchases.
• Support business growth initiatives by aligning the technology operations vision with the business strategy.
• Develop business case justifications and cost/benefit analyses for technology operations spending and initiatives.
• Develop and implement the people, processes, and technologies necessary for meeting current and future customer demands.
• Define, maintain, and present metrics to the executive and leadership team on overall security, data, and infrastructure health, risk areas, productivity stats, and overall health of technology operations.
• Define, measure, and improve technology standards across the organization to establish a technology-enabled competitive edge.
• Provide reliable due diligence and technical assessments of potential acquisitions.

Qualifications

• Bachelor's degree or higher in the field of computer science, information systems, or engineering.
• 15 years of experience managing technology operations in the fields of development operations, data, infrastructure, and cybersecurity.
• Extensive knowledge and direct experience with AI tools and methodologies on how to apply them to improve operational efficiency.
• Strong technical background in an environment with a heterogeneous mix of on-premise, hosted, and cloud hardware and software.
• Experience with leading operational technologies for deployment, maintenance, and monitoring of large-scale SaaS platforms.
• Experience with hosting operations and leading cloud migrations with AWS, Azure, and GCP.
• Manage vendor relationships and negotiate contracts to bring the best solutions while optimizing expense costs.
• Strong executive communication skills with the ability to clearly communicate technical details and strategy to non-technical leadership.
• Demonstrated success leading modernization and transformation initiatives across data and infrastructure environments.
• Strong knowledge of cybersecurity methodologies and practices to stay ahead of growing security threats.
• Demonstrated success in leading large, diverse global teams.
• Effective people leader who attracts and retains strong talent.
• Expert knowledge of technology environments, including networks, operating systems, databases, application and web servers.
• Technical experience with systems networking, databases, infrastructure, and user support.
• Experience defining standardized operating procedures and services across various operational disciplines.
• Experience in strategic technology planning, execution, and policy development.
• Experience with business processes, management, and budgeting.
• Strong understanding of project management principles.
• Proven experience in planning, organization, and development.
• Demonstrated ability to apply technology solutions to business problems.
• Experience with acquisition due diligence and integrations.

About Tebra

Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. Designed to replace the clunky, fragmented tools built for corporate systems, Tebra connects EHR software, billing, automation, telehealth solution, and marketing — so providers can spend less time on admin and more time with patients. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout — helping clinicians leave work on time and rediscover their purpose.

Our Values

• Start with the Customer: We get to know our customers - and their patients - and look at the world through their lens.
• Keep It Simple: Healthcare is too complex. We aim to simplify it for everyone.
• Stay Entrepreneurial: We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
• Better Together: We are diverse, humble, and collaborative. We put the team first and win together.
• Celebrate Success: Life is short and joy is underrated. We take time to have fun and celebrate success.

Pay

In compliance with California pay transparency laws, the specific compensation range applicable to your Geo Zone will be shared during your initial talent screen. Zone 1 (National Average): $282,000 USD - $322,000 USD.

Benefits

United States: In addition to healthcare benefits, we offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer resources to help you keep your mind and body healthy, including Gympass for workouts and Telus Employee Assistance Program for mental health resources.

Costa Rica: To assist with all of life’s needs, Tebra offers a wellness and childcare subsidy and a University/Education discount. We also provide resources to help you keep your mind and body healthy, including Gympass for access to health and fitness apps and Telus Employee Assistance Program for mental health resources.