Vice President, Solutions Consulting

About the role

We’re seeking a future team member for the role of Vice President, Solutions Consulting to join our BNY Data & Analytics team. This role is located in Pittsburgh, PA. In this role, you’ll make an impact in the following ways:

• Act as the primary client contact for service delivery, ensuring alignment with agreed project needs and operational requirements
• Manage the end-to-end delivery of services, including monitoring service levels, resolving issues, and coordinating with internal teams to meet client expectations
• Drive continuous improvement by identifying opportunities to enhance processes, efficiency, and client satisfaction
• Serve as the escalation point for client concerns, ensuring timely resolution and proactive communication
• Cross-functional collaboration across teams to solve unique and complex problems

Requirements

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent work experience)
• 6-10 years experience
• Proven experience in service delivery management, client relationship management, customer success, or project management within a technology or managed services environment
• Understanding of Data & Analytics operational models, with the ability to translate technical issues into business terms for clients
• Demonstrated success in managing escalations and influencing cross-functional teams to achieve service excellence
• Experience in leading and mentoring teams, fostering a culture of accountability, collaboration, and continuous improvement

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• Eligible employees may enroll in a 401(k) plan
• Participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and eligible dependents
• Other benefits including various paid time off benefits (such as vacation and sick time), dependent on the position offered

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.