Vice President, Revenue Operations
About the role
As the Vice President, Revenue Operations, you will serve as the strategic and operational leader of Unite Us' commercial organization, helping lead the company through its next phase of growth. This role is a trusted thought partner to the executive leadership team, responsible for designing, optimizing, and scaling the end-to-end revenue engine across Sales, Customer Success, Marketing, Finance, Product, and strategic partnerships.
Customer Success Operations
You will ensure a seamless customer lifecycle from acquisition through expansion and retention. You will own the strategy, processes, systems, and insights that drive how we go to market, win and grow complex customer relationships, support our partner and network ecosystem, and enable data-driven decision making across the business.
What You'll Do
Own the Revenue Operations strategy and operating cadence across Sales, Customer Success, and Partner Operations, providing executive leadership with accurate forecasting, pipeline visibility, performance insights, and trusted data to drive strategic decision-making.
Lead annual Go-to-Market planning by designing territories, developing capacity and headcount models, setting quotas, and partnering with Finance and executive leadership to align commercial strategy with growth objectives.
Build and optimize commercial operations infrastructure that supports complex enterprise sales motions, including deal desk operations, pricing and proposal governance, approval workflows, and contract execution.
Develop and scale Customer Success Operations, establishing the operational framework for customer health, adoption, renewals, expansions, and executive business reviews to maximize customer lifetime value.
Architect and continuously optimize the GTM technology ecosystem, leveraging AI, automation, and system integrations to improve productivity, simplify workflows, and increase operational efficiency across the customer lifecycle.
Establish enterprise-wide data governance and business intelligence standards, ensuring consistent metrics, executive dashboards, reporting, and analytics that enable informed, data-driven decision-making across the organization.
Design and operationalize partner and ecosystem programs by building scalable processes, performance metrics, and operational support for strategic partnerships, co-sell initiatives, and network growth.
Lead sales and customer success enablement strategy, partnering across the organization to deliver onboarding, training, tools, and operational resources that improve productivity and measurable commercial performance.
Build, develop, and lead a high-performing Revenue Operations organization, creating the structure, capabilities, and talent strategy needed to support the company's growth while fostering a culture of continuous improvement and operational excellence.
Environmental Job Requirements and Working Conditions
This position is remote, U.S. based. This position may require 15% travel.
Our Mission
Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health.
Target Pay Range
The target pay range for this role is: $200,000-225,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
Benefits Provided by Unite Us
Medical, Dental, and Vision
Wellness
Mental Health Benefits
Flexible Time Off
Paid Parental Leave
Spending Accounts
401(k) + Employer Match
Additional Benefits
Life and AD&D
Accident Insurance
Pet Insurance