Vice President - Restaurant Technology & Operations - Arby’s & SONIC

Responsibilities

• Establishes and implements strategies that have short, mid, and long-term impact on company results
• Improves upon entire processes or systems leveraging experiences and in-depth understanding of best practices
• Extensively analyzes problems to seek understanding of the underlying issue and root cause of the problem
• Establishes and implements tactical and operational plans for the function of the business
• Focus is on strategies to achieve business results, which may require substantial development of new processes or standards
• Daily interactions with parties within and outside of own job function. May negotiate to influence internal and external parties to accept concepts, practices and approaches of the operational area
• Frequently conducts briefings to senior leaders both within and outside the business
• Creates a culture and mindset of ‘starting with yes’ – this leader is responsible for franchisee and internal (non-IT) customer satisfaction and builds relationships and an org culture that works to improve both the effectiveness and the perception of the IT organization
• Develops and coaches direct and indirect team members to drive strong performance, build leadership capability, and strengthen the succession pipeline
• Leads enterprise-level financial strategy and capital governance, optimizing resource allocation to drive sustained growth, operational efficiency, and long-term financial health
• Defines and champions the organization’s vendor ecosystem strategy, ensuring vendors are leveraged as strategic partners to drive enterprise performance, resilience, and long-term competitive advantage
• Within their domain, own the strategy, implementation, and operationalization of AI and automation technologies to improve efficiency, decision making, and service reliability

Qualifications

• 15+ years of progressive experience in IT management
• 15+ years of experience leading cross-functional programs with business leaders, product managers, and vendors to deliver complex technology initiatives with measurable results in medium-to-large-sized enterprise environments
• 10+ years of leadership experience over retail (physical store) technology environments is required; Experience with restaurant technologies (POS, kiosks, digital menu boards/signage, and in-store infrastructure) is highly preferred
• 4-year Degree in computer science, information systems, or related field; Advanced degree preferred