Vice President, Professional Services Delivery North America

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

About the Role

HPE is seeking a Vice President, Professional Services Delivery to lead our North America delivery organization. This executive will be accountable for delivering complex customer engagements across Advisory and Professional Services, Lifecycle Services, and systems integration—ensuring outcomes meet customer expectations, business commitments, and financial targets. This is a high-impact opportunity for a services leader who brings executive presence, operational rigor, customer focus, and the ability to scale high-performing teams in a complex enterprise technology environment.

Responsibilities

• Lead end-to-end Professional Services delivery, ensuring customer commitments are delivered with quality, predictability, and financial discipline.
• Partner with Sales, Pre-Sales, Business Units, Customer Operations, and Business Operations to align delivery strategy, commercial commitments, and execution.
• Drive portfolio governance, project health, risk management, forecasting, and executive reporting across the delivery organization.
• Improve delivery efficiency, utilization, margin performance, and scalable operating models.
• Build and develop a high-performing organization with the leadership depth, skills, and operating rhythm required to scale with customer demand.
• Drive transformation of the delivery organization to strengthen operating discipline, standardize ways of working, improve productivity, and scale delivery capability.
• Partner with the Hybrid Cloud business unit as the representative for all of service delivery, ensuring delivery priorities, customer needs, and execution risks are reflected in business planning and decision-making.

Requirements

• 12+ years of progressive leadership experience in professional services, consulting, systems integration, service delivery, customer success, or enterprise technology services.
• Experience leading large, multi-country teams, ideally including managers of managers.
• Proven ability to deliver complex customer projects at scale while improving customer satisfaction, delivery quality, profitability, and operational discipline.
• Strong executive presence and ability to influence senior customers, sales leaders, business executives, and cross-functional stakeholders.
• Experience managing services financial performance, including revenue, cost, margin, utilization, forecasting, and resource planning.
• Track record of leading transformation, building scalable operating models, and using data to improve execution.
• University degree or equivalent experience; ITIL, ITSM, project management, or services methodology experience preferred.
• Travel expected at approximately 25%.

Benefits

• Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing for team members and their loved ones.
• Personal & Professional Development: Career development programs to help reach career goals, whether becoming a knowledge expert or applying skills to another division.
• Unconditional Inclusion: Inclusive work environment that celebrates individual uniqueness and flexibility to manage work and personal needs.

Pay

The expected salary/wage range for this position is USD 187,000 - 429,000 annually in Texas (base salary). Variable incentives may also be offered.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.