Vice President, Service Delivery
About the role
For our client, we are seeking a Vice President, Service Delivery to join the team of a leader in the Information Technology space. This leader will oversee regional service delivery operations across multiple markets, ensuring strong execution, consistent quality, and compliance in a high-volume, standardized environment. The role is focused on driving performance through data, scaling processes effectively, and partnering closely with Workforce Management to align labor planning with operational demand. In addition, this leader will coach managers and develop emerging talent while guiding large-scale delivery transformations and digital adoption across the organization. Location: Remote - US based candidates only, no visa sponsorship available
Pay
$145,600 – $156,500 annually
Responsibilities
- Lead regional operations across multiple markets and frontline teams
- Own performance against regional KPIs, including TAT, OTD, and quality
- Ensure compliance with standardized workflows across sites
- Partner with Workforce Management on labor forecasting and staffing
- Interpret KPI trends and implement action plans to improve performance
- Drive large-scale delivery transformations and digital adoption
- Coach and develop managers and emerging leaders across the region
Qualifications
- Significant experience leading multi-site healthcare or large-scale operations teams
- Strong leadership skills with the ability to develop leader-of-leaders
- Fluency in operational KPIs and data-driven decision-making
- Experience with compliance-driven, standardized workflows
- Ability to manage change while scaling new processes across teams
Benefits
- Comprehensive health and wellness programs
- Opportunities for career advancement and professional development
- Rewards strategy that recognizes high performance and innovation
- Supportive work environment focused on employee engagement