Vice President of Service Delivery

Who We're Looking For

We are seeking a proven leader who is equal parts strategist and operator. The VP of Service Delivery will own the end-to-end client delivery lifecycle for their portfolio of clients, ensuring that every engagement is executed with excellence, profitability, and long-term client success in mind.

Roles and Responsibilities

• Client Engagement Management and Growth
• Act as the primary delivery leader across a portfolio of client engagements.
• Build strong client relationships with multiple levels of leadership, acting as a trusted advisor who ensures alignment with business objectives, anticipates challenges and proactively delivers solutions.
• Prioritize client satisfaction and proactively address concerns.
• Partner with client executives to understand long-term business goals and align consulting services to strategic priorities.
• Advise clients on roadmaps, governance models, and operating frameworks to support their long-term business objectives.
• Proactively identify opportunities for additional value creation beyond current scope.
• Translate delivery outcomes into measurable business impact, reinforcing the value of partnership.
• Regularly review client satisfaction, proactively addressing concerns and identifying opportunities for growth.
• Collaborate closely with Sales, Recruiting, and Engineering leadership to ensure seamless delivery execution.
• Organizational Delivery Oversight
• Oversee client delivery engagements across multiple accounts and industries, ensuring they meet or exceed client expectations.
• Develop and communicate the product vision, strategy and roadmap.
• Ensure engagements meet agreed scope, timeline, budget, and quality standards.
• Identify delivery risks and implement mitigation strategies to protect client and company outcomes.
• Contribute to continuously improve delivery frameworks and processes to ensure scalability, quality, and efficiency.
• Enforce delivery governance models, metrics, and success frameworks that align with company objectives.
• Report on delivery health, client satisfaction, and business impact to the executive team.
• Team Development
• Mentor and support delivery teams, fostering a culture of accountability and continuous improvement.
• Serve as an escalation point for clients and internal teams when delivery challenges arise.
• Promote best practices, knowledge sharing, and innovation across engagements.
• Financial Ownership
• Own the performance of your client portfolio, including utilization, revenue, and client retention.
• Forecast resource needs and collaborate with talent management to ensure proper staffing.
• Partner with Sales and Finance to ensure engagements are scoped, priced, and executed profitably.

Skills and Requirements

• 10+ years of progressive leadership experience in delivery, consulting, or software development organizations.
• Demonstrated success leading large-scale delivery teams, with accountability for client success and profitability.
• Strong financial acumen, with experience managing P&L, forecasting, and delivery margins.
• Proven ability to build leadership-level client relationships, drive renewals, and expand accounts.
• Deep understanding of modern delivery methodologies (Agile, Scrum, Kanban) and governance models.
• Strong communication and executive reporting skills, with experience presenting to boards or C-level leadership.
• Technical fluency and ability to guide strategy in partnership with engineering leaders.

Where We're Looking For It

• Schenectady, New York
• Open to 100% remote opportunities for the right candidate

Compensation Package (Salary Transparency for US Based Employees)

• Salary Range: $155,000 - $225,000+
• Salary is negotiable and the range can be increased based on qualifications, certifications and experience

Performance-based Bonuses

• Free Health Insurance Option for all (Single, 2 - Party and Family)
• 401k Safe Harbor Plan
• Generous PTO - Maternity / Paternity Leave
• Certification Reimbursement and Bounty Programs

Other Information

• This role requires flexibility to support client and organizational needs across time zones.
• We work for security-conscious clients, so background checks will be required.
• Position available immediately.