Vice President, Organizational Development

About the role

The Vice President of Organizational Development designs and continuously improves the organizational systems that enable company‑wide performance and shape how team members work and grow. This role functions as an enterprise connector, integrating strategy, technology, and operations to ensure the workforce evolves alongside the business. The leader partners with Operations and Shared Service executives to redesign work, build organizational capability, and accelerate adoption of initiatives that contribute to the company’s targeted improvements. Overseeing the complete talent lifecycle, the VP strategically aligns acquisition to build the desired culture and scale the workforce for future demands. They drive the performance ecosystem (Cornerstone OnDemand, Spekit, Qualtrics, and Succession Planning), scaling critical proficiencies to keep pace with enterprise transformation, and shift from traditional training events to embedded, in‑the‑flow performance support and AI‑enhanced tools. Through seamless technology integration and high‑impact development programs, this VP ensures the Talent and Org Development function delivers clear, measurable ROI against core business objectives.

Responsibilities

• Organizational Architecture: Partner with HR and Shared Services to align and optimize strategies governing talent acquisition, learning, operations training, and engagement to support business velocity and scale.
• Strategic Integration: Act as the strategic bridge between HR, Operations, AI Product, and Executive Leadership, using workforce data to identify capability bottlenecks, manage change fatigue, and ensure organizational readiness keeps pace with business strategy.
• Organizational Capability: Collaborate with business leaders to redesign roles, skills, expectations, and performance support so team members can combine human judgement with AI‑enabled workflows.
• Workforce Intelligence: Build practical, lightweight methods for tracking organizational capability using operational data and manager feedback; develop a change‑champion network of internal advocates to accelerate adoption and mitigate resistance.
• Complexity & Capacity Governance: Partner with the VP of Strategic Initiatives and the executive transformation team to assess the organization’s capacity to absorb change, providing data‑driven guardrails on implementation velocity to prevent burnout and protect EBITDA targets.
• Leadership Effectiveness: Equip leaders to improve performance rather than merely manage activity, helping them build high‑performing teams through better coaching, clearer expectations, stronger feedback, and enhanced use of workforce insights.
• Onboarding & Engagement: Leverage tools like Qualtrics to launch continuous listening strategies (e.g., new‑hire pulse surveys, eNPS, stay interviews), using the data to identify early flight risks, surface friction points in the onboarding journey, and calibrate the employee experience in real‑time.

Preferred Qualifications

• 10+ years of direct operations management or multi‑unit leadership experience, ideally within hospitality, multifamily, or high‑touch service industries.
• Demonstrated experience connecting talent development initiatives to measurable outcomes.
• Formal certification or deep practical experience in Change Management methodologies (e.g., Kotter, Prosci) with a proven ability to lead organizations through large‑scale technology or AI‑driven integrations.
• Strong ability to analyze complex organizational workflows and design simplified, high‑efficiency solutions, interventions, or optimizations.
• Experience applying product management principles to deliver iterative value to internal learning software and team‑member growth programs.
• Experience partnering with VPs, SVPs, and COOs to influence organizational design and manage leadership change fatigue.
• Proficiency in using workforce intelligence, operational KPIs, and data analytics to isolate performance gaps and steer executive decision‑making.

Pay

Salary range: $150,000 – $170,000 plus bonus potential. Eligible to participate in the company benefits plan.

Benefits

• Health, vision, dental, and pet insurance
• 401(k) retirement plan
• Student loan assistance
• Licensing and continuing education reimbursement
• Parental leave
• Housing allowances or gifts