Vice President, Operations

About the Role

Reporting to the CEO, the Vice President Operations owns the delivery excellence across all operations that support the company’s retail business, including the Market and Retail Operations Departments. The VP Operations will be instrumental in leading strategic change through the organization. The role provides leadership to our teams, supports the business with strategy, control and insight that ensures we grow and evolve.

Responsibilities

• Own the following functional areas to provide operational excellence throughout the customer lifecycle: Sales Support, enrollments, billing, collections, contract enforcement and customer care.
• Broker commissions and reporting for all post contract signature activities.
• ECI system ownership and operational performance enhancements.
• Own the following functional areas to deliver industry leading market operations: Pricing and structuring of all retail contracts including with responsibility for curve management, component pricing methodology and product structure.
• Reconciliation of all energy and non-energy components to ensure the business is pricing to cover costs, including as Chair of the Retail Pricing Performance Committee.
• Forecasting and scheduling of customer load and reconciliation of settlement to ensure pricing and forecasting accuracy and the mitigation of imbalance exposure.
• HU processing, pricing and engagement with Sales on large/complex deals.
• Analysis of market, product and broker feedback to ensure price competitiveness and tracking of retail contract profitability.
• Regulatory changes and filings associated with our retail business at utility, state and FERC level.
• Ownership of HUMS & SCOPE and their operational performance and enhancement.

Qualifications

• 5-10 years’ experience in management role in the energy industry with particular experience in the fields of Market Operations, Retail Operations or ideally both.
• Proven experience as a leader in a rapidly growing company.
• Proven experience of delivering transformational business and platform change and delivery of successful outcomes (i.e., seeing through to the end).
• A good understanding of workflow management and how to implement the changes required.
• Experience of stakeholder management and presentation to a senior executive community.
• Proven experience as a manager responsible for ensuring rigor and discipline in day-to-day business operations.
• Previous experience working in a global electricity trading environment highly desirable.
• Exceptional leadership skills with the ability to develop and communicate a vision that inspires and motivates.
• Strong influencing and stakeholder management skills and a good reader of people.
• Ability to instill confidence and build consensus.
• Knowledge of the electricity industry/market.
• Proven competence in the ability to plan and deliver budgets.
• Strong business acumen, including industry, domain-specific knowledge.
• Excellent communication skills with the ability to communicate complex proposals to senior decision makers and external stakeholders.
• Has vision, perspective, judgment and common sense and can therefore ‘jump in’ without the need for detailed knowledge of the situation.
• Strong critical thinking skills.
• Passionate about our business.
• Conscientious, empowering and organized and can therefore organize people and resources quickly and efficiently to deliver successful outcomes.
• Resilient and methodical and therefore can make a habit of success.
• Strong influencing and stakeholder management skills.
• Exceptional leadership skills.
• Excellent communication skills.
• Strong critical thinking skills.
• Previous experience working in a global electricity trading environment highly desirable.
• Proven experience of delivering transformational business and platform change.

Pay and Benefits

Pay range and compensation package
Base salary range $200k - $300k plus bonus.
NOTE: This position is open to candidates located anywhere in the United States, with strong preference to candidates who can work 3 days per week from either our Houston, TX, Syracuse, NY or New York City offices. For all others, must demonstrate proven ability to manage remote teams effectively while building a strong team culture.