Vice President, Operations

Overview

Reporting to the CEO, the Vice President Operations owns the delivery excellence across all operations that support the company’s retail business, including the Market and Retail Operations Departments. The VP Operations will be instrumental in leading strategic change through the organization. The role provides leadership to our teams, supports the business with strategy, control and insight that ensures we grow and evolve.

Responsibilities

• Own the following functional areas to provide operational excellence throughout the customer lifecycle: Sales Support, enrollments, billing, collections, contract enforcement and customer care
• Broker commissions and reporting for all post contract signature activities
• ECI system ownership and operational performance enhancements
• Own the following functional areas to deliver industry leading market operations: Pricing and structuring of all retail contracts including with responsibility for curve management, component pricing methodology and product structure
• Reconciliation of all energy and non-energy components to ensure the business is pricing to cover costs, including as Chair of the Retail Pricing Performance Committee
• HU processing, pricing and engagement with Sales on large/complex deals
• Analysis of market, product and broker feedback to ensure price competitiveness and tracking of retail contract profitability
• Regulatory changes and filings associated with our retail business at utility, state and FERC level
• Ownership of HUMS & SCOPE and their operational performance and enhancement
• Strategy and Growth: Implement systems, processes, reporting and controls to drive efficiency and industry leading operational excellence and customer care
• Develop key metrics to measure success and improve accuracy
• Create structure to help us manage more effectively and reduce cost to serve
• Support company growth including new business opportunities
• Primary relationship holder with key vendors to support our current business and future growth

Qualifications

• 5-10 years’ experience in management role in the energy industry with particular experience in the fields of Market Operations, Retail Operations or ideally both
• Proven experience as a leader in a rapidly growing company
• Proven experience of delivering transformational business and platform change and delivery of successful outcomes (i.e., seeing through to the end)
• A good understanding of workflow management and how to implement the changes required
• Proven experience of stakeholder management and presentation to a senior executive community
• Proven experience as a manager responsible for ensuring rigor and discipline in day-to-day business operations
• Previous experience working in a global electricity trading environment highly desirable

Skills

• Exceptional leadership skills with the ability to develop and communicate a vision that inspires and motivates
• Strong influencing and stakeholder management skills and a good reader of people
• Ability to instill confidence and build consensus
• A good understanding of the electricity industry/market
• Strong business acumen, including industry, domain-specific knowledge
• Excellent communication skills with the ability to communicate complex proposals to senior decision makers and external stakeholders
• Vision, perspective, judgment and common sense
• Strong critical thinking skills
• Passionate about our business
• Conscientious, empowering and organized
• Able to organize people and resources quickly and efficiently to deliver successful outcomes
• Resilient and methodical