Vice President of Senior Living

About the role

According to prescribed policies and procedures including all applicable state, federal and accreditation regulations and under the supervision of the Senior Vice President, Senior Services/Senior Living, assumes responsibilities for developing and directing operations for all healthcare business units/mission lines within Senior Living as assigned. The VP of SL is responsible for business development, all aspects of operations, quality control to include oversight of care and service delivery, and budgetary functions.

Responsibilities

• Provide leadership and oversight of the Senior Living departments including overall quality and clinical excellence, program development/occupancy, and financial performance.
• Establish standardized policies and procedures implemented in full compliance with all applicable state and federal laws, regulations and credentialing standards to meet all relevant Conditions of Participation and other regulatory standards for all business lines.
• Work with leadership to develop strategies to ensure goals and objectives are met to grow and sustain the business models, including establishing core KPIs (Key Performance Indicators) for business operations and assuring KPIs are successfully achieved.
• Establish and maintain high visibility and good working relationships with internal divisions within National Church Residences, as well as those key stakeholder relationships outside of the organization.
• Implement and manage annual operating budgets, maintain budgeted occupancy, revenues, and operating expenses; participate in financial and operations meetings.
• Maintain substantial compliance with COBRA/HIPAA and any other applicable regulations, accreditation, licensure, or insurance requirements that facilities are bound to.
• Direct/oversee the hiring, training, developing, supervising, evaluating, and overall performance of director & managerial level positions for Senior Living.
• Provide qualitative and quantitative analysis to clinical business leaders to enhance their ability to staff, schedule, hire, and retain staff.
• Coordinate, maintain and enforce standard operational policy development processes.
• Demonstrate advanced knowledge of healthcare operations to serve as a liaison between internal staff, clinical staff and/or external providers.
• In collaboration with finance, provide interpretation and analysis of financial reports to educate business and operational managers to identify cost trends and improvement opportunities, manage spending, and accurately forecast budgets and growth.
• Work with IT to ensure that the EMR, IT vision, strategy, and priorities align with operational goals, best practices, and services.
• Review all facility/agency level contracts for consistency with organizational standards and recommend approval or modifications to the Senior Vice President.
• Demonstrate ability to lead multiple small initiatives or a major project from inception through delivery.
• Participate in meetings and committees as appropriate, develop materials/presentations and prepare summary reports for Senior Leadership as needed.

Expectations

• Demonstrate and maintain a positive, professional manner, manage time efficiently and effectively, provide leadership as a role model to promote a team approach, collaborate and participate in policy creation and appropriate problem-solving methods.
• Adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to corporate compliance, drug-free workplace, safe work practices, and all federal, state, local regulations and laws.
• With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff. Report all complaints made by residents/clients and/or families to the appropriate supervisors, report all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug-free workplace, safe work practices, all federal, state and local regulations and laws.
• Complete all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibit behavior as set forth by the Code of Conduct in the performance of duties.

Qualifications

• Bachelor’s degree in business, healthcare administration or related field required.
• Minimum of 10 years’ management experience in healthcare business operations required.
• Demonstrated, progressive leadership and management abilities required.
• Previous successful project management and/or system implementation experience required.

Skills

• Excellent communication, comprehension, and interpersonal skills.
• Ability to speak, read, write and understand English, as well as the ability to make self-understood.
• Good working computer skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly.
• Self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently.
• Ability to successfully lead others in an environment of complexity.
• Strong motivational skills and a high emotional intelligence quotient (EQ).

Frequent travel required, up to 74%. If licensed, must be in good standing in the state in which practicing.