Vice President of Operations

Responsibilities

• Recruits, develops, and retains a high-performing leadership team including Regional Managers, General Managers, and Assistant Managers; establishes clear performance expectations and accountability structures for all direct and indirect reports.
• Designs and oversees comprehensive onboarding, mentoring, and career development programs for property management leaders across the Midwest portfolio.
• Partners with Human Resources and Talent Acquisition on workforce planning, succession management, compensation benchmarking, and talent pipeline strategy.
• Coaches Regional Managers and GMs on performance management, progressive discipline, and termination processes; ensures all actions align with RMC policy and applicable employment law.
• Oversees the consistent, accurate, and timely completion of performance evaluations across all portfolio leadership roles; drives a culture of feedback and continuous development.
• Establishes supervisory performance expectations aligned with RMC's Affirmative Action Plan and EEO obligations; holds leaders accountable to these standards.
• Partners with HR-Workplace Solutions on all payroll, final pay, and employment compliance matters across the portfolio.
• Owns full P&L accountability for the Midwest rental portfolio; presents annual operating and capital budgets to executive leadership and the SVP and Ownership.
• Drives NOI growth through strategic revenue management including dynamic pricing, concession discipline, renewal rate optimization, and occupancy targeting.
• Reviews and approves site-level budget variance analyses (Financial Overviews); ensures timely submission to the regional office in accordance with reporting deadlines.
• Establishes portfolio-wide standards for accounts payable, accounts receivable, purchase order controls, and petty cash management; ensures consistent site-level compliance.
• Approves bad debt write-offs and purchase orders in excess of delegated site-level authority; reviews open items and vacated arrears reports and directs resolution actions.
• Identifies and executes operational expense reduction opportunities without compromising physical asset quality or resident experience.
• Maintains oversight of site-based compliance reporting — monthly, quarterly, and annually — to all relevant regulatory agencies, in coordination with the Compliance Director.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Champions a hospitality-driven service culture across all luxury rental communities consistent with Related's brand promise of sophisticated urban living.
• Oversees resident complaint escalation processes; ensures all complaints are handled expeditiously, diplomatically, and to resolution.
• Maintains oversight of site-based compliance reporting — monthly, quarterly, and annually — to all relevant regulatory agencies, in coordination with the Compliance Director.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or municipal agencies.
• Manages lease enforcement, House Rules adherence, and resident-facing legal proceedings across the portfolio; attends court or agency hearings as required.
• Oversees the implementation of emergency preparedness plans and hazardous materials management programs at all sites.
• Ensures timely compliance with all internal and external audits; directs action plan development and completion when material non-compliance citations are issued by federal, state, or