Vice President of Operations

What You’ll Do:

The Vice President of Operations is responsible for leading the division’s construction, purchasing, starts, and warranty functions to ensure successful home delivery, strong customer satisfaction, efficient community launches, and achievement of financial and operational goals. The Vice President of Operations reports directly to the Division President. This position plays a critical role in the direction and management of the construction process and overall field management with a strong focus on execution, process discipline, and cross-functional alignment.

Key Responsibilities:

• Division Leadership

• Drive accountability across teams to ensure homes are delivered on time, within budget, and to company quality standards.
• Oversee staffing, performance management, coaching, and development of assigned department leaders and field personnel.
• Ensure accuracy and timeliness of operational reporting across all areas of responsibility.
• Maintain strong controls around operational processes, departmental workflows, and document management.
• Maintain a strong focus on process improvement, efficiency, and consistent execution.

• Construction Operations

• Direct all construction field operations to ensure high-quality, on-time delivery of homes while meeting budgeted margin targets.
• Manage construction schedules, trade coordination, build times, and jobsite progress to support efficient cycle times and on-time deliveries.
• Evaluate subcontractor performance and hold trade partners accountable for quality, timeliness, and workmanship.
• Review all work in process to ensure compliance with plans, specifications, building codes, company standards, safety requirements, EPA guidelines, and OSHA regulations.
• Support community appearance, model home presentation, and spec home standards across the division.

• Purchasing and Starts

• Oversee and manage the starts process, including slotting schedules, permit readiness, and all associated deliverables to ensure homes start on time.
• Create and maintain building sequencing plans in conjunction with the land development, construction, and sales teams and develop community pre-paneling matrix.
• Lead community kick-off meetings and acquisition to operations meetings upon AMC approval.
• Lead the Grand Opening process for all new communities and/or new phases to ensure all disciplines are on track to achieve target Grand Opening deadlines and to properly manage community progression to avoid gap out.
• Aid in the management of bond and letter of credit refunds as needed.

• Customer Care and Warranty

• Oversee customer care and warranty operations to ensure responsive service and a positive homebuyer experience.
• Manage customer care leaders and staff, including warranty coordinators and customer service representatives.
• Establish, monitor, and improve customer care policies, procedures, and service standards to ensure complete homebuyer satisfaction.
• Resolve escalated homeowner concerns and work to improve customer satisfaction and survey results.
• Resolve outstanding customer complaints and seek ways to drive continuous improvement in warranty processes and homeowner communication.

• Safety and Compliance

• Maintain a general safety program, including periodic inspections and annual safety programs.
• Report unsafe practices and ensure corrective action is taken promptly.
• Promote a culture of safety, compliance, and accountability throughout the division.

Education and Experience:

• A Bachelor’s degree in Construction Management, Engineering, or a related field is required.

• A Minimum of 10 years of experience in single and multi-family construction management.

• Previous experience managing both internal and field personnel is required.

• Highly proficient in Microsoft applications (Excel, PowerPoint, Word; familiar with SharePoint).

About Century Communities

Our mission of A Home For Every Dream® is only possible with the best talent in the industry. If that’s you, if you’re a self-starter, changemaker, and thoughtful collaborator ready to take your career to the next level, then apply today!

As one of the nation's largest homebuilders and an industry leader in online home sales, we strive to create thriving, enduring neighborhoods with lasting livability, focusing on building sustainable, affordably priced homes for our customers while reducing our carbon footprint. For team members, our goal is to provide the resources, opportunities, and benefits needed to build successful, rewarding careers.

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