Vice President of Community Living

SUMMARY

The Vice President of Community Living serves as a strategic executive leader responsible for the overall performance, growth, and sustainability of Life Unlimited's Community Living services. This role provides system-wide oversight of program quality, financial performance, and operational effectiveness while ensuring services deliver meaningful, person-centered outcomes.

BASIC FUNCTIONS AND GENERAL RESPONSIBILITIES

• QUALITY

• Provide executive oversight of all Community Living programs to ensure alignment with Life Unlimited's mission, vision, and strategic priorities

• Ensure services deliver measurable, person-centered outcomes consistent with Meaningful Day principles and regulatory requirements

• Establish and maintain systems for continuous quality improvement across program

• Monitor program performance data, identify trends, and implement corrective and improvement strategies

• Partner with Quality Assurance to oversee all incident management, inquiries, and investigation processes

• Ensure timely and appropriate responses to investigations, including oversight of corrective action plans

• Drive system-level learning from incidents and ensure continuous improvement

• Ensure Community Living program meets licensing, regulatory, and payer compliance requirements

• Stay current on regulatory changes and ensure policies, procedures, and practices are updated, implemented, and sustained

• Promote a culture of accountability, excellence, and continuous improvement

• Ensure effective use of organizational systems (e.g., EHR, reporting tools, dashboards) to monitor performance

• Establish, monitor, and report on key performance indicators (KPIs) for Community Living programs

• Drive data-informed decision-making across all areas of responsibility

• Ensure integrity, accuracy, and consistency of program data

• Utilize performance data to improve outcomes, efficiency, and strategic execution

• GROWTH

• Lead development and execution of Community Living growth strategy aligned with organizational strategic goals

• Identify and evaluate opportunities for program expansion, new service lines, and geographic growth

• Use referral, admission, discharge, and outcome data to inform strategic growth decisions

• Partner with Strategy Team, Intake Department, and program leadership to analyze service demand and capacity

• Drive innovation in service delivery models to improve outcomes and efficiency

• Support launch and implementation of new programs, ensuring readiness and sustainability

• Evaluate performance of new programs and make adjustments as needed

• Align Community Living services with emerging best practices and value-based models

• FINANCIAL STRENGTH

• Maintain full accountability for financial performance across Community Living program

• Monitor program budgets, revenue, expenses, variances, and utilization

• Partner with Finance and Strategy teams to develop and manage annual budgets and forecasts

• Analyze financial performance and identify opportunities to improve efficiency and sustainability

• Ensure services are delivered, documented, and billed accurately and in compliance with DMH requirements

• Oversee systems and processes that support accurate billing and revenue cycle management

• Identify and implement strategies to control costs while maintaining service quality

• Ensure programs are positioned for long-term success under value-based and outcome-driven funding models

• TEAM BUILDER

• Build and sustain a strong leadership structure across Community Living programs

• Develop a leadership pipeline to support organizational growth and succession planning

• Provide executive oversight of staffing strategies to ensure programs are adequately resourced

• Partner with HR and Executive Leadership to develop recruitment, retention, and workforce strategies

• Support program leaders in performance management, coaching, and development

• Foster a culture of accountability, engagement, and continuous improvement

• Promote a positive Life Unlimited culture and ensure alignment with organizational values

• Ensure leadership teams are equipped to manage performance, address challenges, and drive results

• COMMUNICATION

• Drive alignment and organizational effectiveness

• Ensure effective communication across all levels of Community Living and throughout the organization

• Provide regular executive-level reporting on program performance, outcomes, financial health, and risks

• Ensure data and reporting systems produce accurate, timely, and actionable information

• Collaborate across departments (QA, Finance, HR, Strategy, Operations) to ensure alignment and coordination

• Communicate organizational priorities, expectations, and updates clearly to program leadership

• Represent Life Unlimited with external stakeholders including regulators, funders, and community partners

• Actively participate in Executive Team, leadership, and strategic planning meetings

• Support organization-wide initiatives and cross-functional collaboration

PHYSICAL EXPECTATIONS

• This position requires extended periods of walking and standing with some periods of sitting depending on the needs and activities of the individuals supported.

• It may require light to heavy lifting and occasional stooping, kneeling, bending, and/or climbing stairs depending on the needs of the individual supported.

• The position will require occasional physical intervention if confronted by a person displaying combative or potentially dangerous behavior.

WORKING CONDITIONS

• Office/home environment with noises from appliances, office equipment, and facility/maintenance team.

• May be exposed to blood borne pathogens and/or infectious diseases.