Vice President of Client Solutions, Advatix Cloud Suite

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About the role

The Vice President of Business Development – Centralized Global Services / Advatix Cloud Suite is a strategic lead role responsible for driving the company’s profitable revenue growth through consultative solution selling, resulting in a gain in market share. This individual will hunt for new business, engage directly with clients’ multi-level stakeholders to understand their business needs, and sell “custom-fit” solutions of high financial value. The VPBD will model company values, promote the company culture, and operate as a crucial individual contributor to business growth.

Responsibilities

• Identify and target potential clients through research, networking, and outreach activities; develop and maintain a robust pipeline of qualified leads.
• Use various channels—cold calling, email campaigns, social media, and industry events—to generate new business opportunities (Marketing will provide support).
• Conduct thorough needs assessments to understand client business challenges, processes, and outsourcing requirements; prepare and deliver compelling sales presentations with financials, proposals, value propositions, and contracts.
• Stay informed about industry trends, competitive landscape, and emerging technologies to continuously refine the sales approach.
• Represent the company at industry events, conferences, and client meetings to promote solution offerings.
• Lead negotiations with prospective clients to finalize contracts and agreements; collaborate with Pricing, Legal, and other teams to facilitate deal wins.
• Understand contractual and commercial terms to ensure profitability; address client objections and close deals promptly while ensuring mutually beneficial terms.
• Build and maintain strong relationships with key decision-makers and stakeholders at prospective client organizations.
• Conduct ongoing research of the client’s business and maintain a Key Account Plan (KAP) for each client.
• Act as the primary point of contact for clients during the sales process, ensuring a smooth and positive experience.
• Coordinate innovation sessions/events with clients, including Joint Solving, Product Knowledge training, public relations events, and consumer-facing activities.
• Continuously engage to identify opportunities for upselling or expanding services; coordinate Monthly and Quarterly business reviews.
• Support Client Satisfaction Surveys and related improvements.
• Work closely with internal teams to develop customized solutions that deliver measurable value to clients.
• Partner with Marketing, Product Development, and Customer Success teams to align sales strategies with product offerings and customer experiences.
• Provide feedback to product teams based on customer insights and market trends to inform future product development.
• Collaborate with Solutions Engineering, Finance, Operations, Technology, and other internal groups to ensure teams have the necessary resources and support to achieve goals on time as promised to clients.
• Fully utilize CRM system to maximize personal sales and support the overall Pro Sales team’s results; provide ongoing updates through CRM, including revenue and profitability (Contribution Margin) projections.
• Drive and track opportunity pipeline growth and measure sales effectiveness and conversion rates.
• Set the example of a Professional Sales Leader, demonstrating a high “bias for action,” success in “hunting” for and closing sales, and championing the company’s guiding principles and values.

Requirements

• Degree in Business, Marketing, Technology, or a related field (considered a plus).
• Minimum of 5 years of experience in business development using consultative solutions sales within the Fulfillment and BPO industries.
• A “Closer” able to develop relationships with C-Level, VP, and key CX executives and teams to close new sales, grow share of wallet in existing partnerships, and successfully solicit referral business from your network.
• Proven track record in selling complex solutions (multi-buyer/multi-step) at the executive level in medium to large sectors, as well as Fortune 500 organizations.
• Successful at closing transactions over $5M.
• Deep understanding of the technology industry, end-to-end, including strong knowledge of financial modeling in a technology environment.
• Demonstrated expert-level skills using Microsoft PowerPoint for Value Proposition and Excel for Financials.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and strategic thinking skills, with intense attention to detail.
• Have successfully worked in a fast-paced, dynamic environment, possessing a “start-up” mentality, with a high bias for action, agility, and an ability to work independently toward the common goal.
• Willing and able to travel as needed to meet clients, partners, and attend industry events.