Vice President Multi-Site Operations, 2 Hour Learning - $200,000/year USD

About the role

You step onto a campus and immediately notice what others miss — a ceiling tile that came loose and wasn't reported, an HVAC unit that's been making noise for days, a landscaping contractor who cut corners on the scope but billed the full amount. You don't wait for complaints to surface. You fix what's broken before it becomes visible. That instinct defines this role.

Responsibilities

• Running scheduled on-site inspections across Northeast campuses using documented standards for cleanliness, HVAC performance, safety, security, signage, landscaping, furniture condition, and tour-readiness — and ensuring findings convert into confirmed corrective actions
• Resolving facilities issues and emergencies, coordinating vendor response, and closing tickets only once repairs are field-verified (urgent issues
• Overseeing local vendor performance against service-level agreements, terminating vendors who consistently underperform, renegotiating contracts, and conducting direct accountability discussions on quality and cost
• Establishing a weekly operational rhythm with Campus Coordinators and Site Specialists so every campus follows the same procedures, not ad-hoc problem solving
• Executing major campus improvement projects (HVAC upgrades, interior updates, landscaping, AV/network installations) on time and on budget, with minimal impact on students
• Documenting global operational standards and AI-powered procurement playbooks (leveraging ticketing platforms, IoT/predictive maintenance tools, and centralized sourcing) to ensure uniform campus launch and operation
• Delivering concise weekly written reports on regional quality metrics, vendor performance, escalations, and capital expenditure tracking

Requirements

• Located in New York City or within commuting range, prepared to work primarily from the Manhattan campus with 20–40% regional travel
• Authorized to work in the United States without requiring visa sponsorship
• 5+ years of experience managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
• Documented success holding vendor-managed services accountable for quality, cost, and SLA compliance across multiple sites
• Practical experience with modern operations technology (ticketing systems, IoT/predictive maintenance platforms, AI-assisted procurement or planning tools)

Qualifications

• Multi-site operations leadership in premium hospitality, luxury retail, private K–12 education, or healthcare networks serving demanding clientele
• Experience building or rehabilitating a regional operations model that previously depended on individual heroics instead of standardized systems
• Proven ability to terminate underperforming vendors and develop a reliable local vendor network
• Background leading capital improvement projects (HVAC, AV/networking, landscaping, interior renovations) in active, customer-facing facilities
• Experience operating in an AI-first environment where playbooks, dashboards, and predictive systems handle routine tasks so people concentrate on decision-making

Skills

• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Proficiency in operations technology and tools

Benefits

Year one focuses heavily on establishing standards and overhauling vendor relationships — defining what "campus-ready" means, building the inspection cadence, removing underperforming vendors, and training Campus Coordinators and Site Specialists to follow a consistent operational rhythm. As the region expands and your systems mature, the role evolves into sustained regional operations leadership: you become the go-to operator when a new site launches, a crisis emerges, or a standard requires revision.

Pay

$100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly.

Schedule

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record.