Vice President, Managed Services Organization (MSO)
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
Thus we need to decide which sections to include: About the role (summary), Responsibilities (essential job functions), Requirements (education, experience), Skills (hard/tech/clinical and soft/interpersonal), Pay (Compensation Package), Benefits (What We Offer). Also maybe "Reports to" and "Enterprise # of Direct Reports: TBD" - TBD is placeholder, we should not create a section for that; we can fold minor metadata into a short
or drop it. The "Reports to: President, Medical Group and Physician Services" is substantive; we could include in About the role paragraph.
We must not include boilerplate like EEO statement, accommodation request, etc. Also remove duplicated lines.
We need to preserve all substantive info: summary, essential functions list, education requirements, experience requirements, skills list, compensation package details, benefits list.
We need to format as
headings and then content.
Let's extract:
Job Title: VICE PRESIDENT, MANAGED SERVICES ORGANIZATION (MSO) | Remote Reports to: President, Medical Group and Physician Services | Enterprise # of Direct Reports: TBD Work from Home/Remote
We ignore title heading.
Summary Of Primary Function/General Purpose Of Position:
"The Vice President, Managed Services Organization (MSO) is a senior executive responsible for the operational leadership, performance, and growth of system services delivered to internal and external clients. The VP, MSO provides scalable, high-quality administrative, clinical support, and infrastructure services to support medical group practices, urgent care operations, and employer-based health services organizations. The VP, MSO partners closely with system leadership, physician executives, and client organizations to ensure operational excellence, financial sustainability, service standardization, and client satisfaction while enabling growth of managed services as a strategic business line for the health system."
That's prose.
Essential Job Functions: list bullet points:
- Provide executive leadership for managed services operations and translate organizational strategy into scalable operational services.
- Lead the development and execution of operational strategy, including the growth of services provided to affiliated and non-affiliated client organizations.
- Oversee delivery of managed services, which may include practice management and operations, revenue cycle management, access and scheduling, call center operations, care coordination and population health support, information technology and electronic health record optimization and analytics, credentialing and provider onboarding, and compliance, risk, and quality support.
- Establish and maintain service standards, performance metrics, service level expectations, and accountability structures to support consistent service delivery across client organizations.
- Lead operational relationships with client organizations and contribute operational expertise to proposals, implementations, onboarding, and service offerings.
- Manage operational performance, including productivity, cost management, margin performance, service efficiency, budgeting, forecasting, pricing, and financial performance reporting in collaboration with finance leadership.
- Lead continuous improvement and performance improvement efforts to enhance value delivered to clients while maintaining financial discipline and quality of service.
- Build and lead the managed services leadership team, including development of succession plans and leadership pipelines for critical operational roles.
- Partner with compliance, legal, quality, physician, and clinical leaders to support regulatory and contractual requirements, mitigate operational risk, and maintain quality and compliant service delivery.
Education:
- Bachelors Healthcare administration, business, finance or related field (required)
- Master’s Health Administration, Business Administration, Public Health or related field (preferred)
Experience:
- Minimum of ten (10) years progressive leadership experience in healthcare operations
- Demonstrated experience leading multi-site or system-level operations preferably within: Medical group practice management, MSOs or Health system shared services
- Proven ability to scale operations and deliver services to multiple client organizations
- Strong financial acumen with experience managing complex budgets and operational performance
Skills:
Hard/Tech/Clinical Skills: Financial and business acumen Merger and acquisition experience
Soft/Interpersonal Skills: Executive leadership and strategic execution Operational excellence and systems thinking Client-focused service delivery Change management and transformation leadership Strong communication and relationship-building skills
Compensation Package: "$305,000 - $395,000 base + 403(b) + 457(b) + 457(f)/SERP (7.5% Contribution, 6% Interest YOY) + 25% annual target bonus"
Benefits: "As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What We Offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discountsPaid time off, parental and FMLA leave, short- and long-term disability, backup care for children and eldersTuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status."
We need to strip boilerplate: The EEO statement and accommodation request lines should be removed. Also the line "All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability." That's EEO boilerplate; remove. Also the lines about viewing affirmative action plan etc. Remove. Also "If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com" Remove.
Also "As a Bon Secours Mercy Health associate, you're part of a Mission that matters..." is part of benefits intro; keep.
We need to ensure we don't include placeholder like TBD. The "Enterprise # of Direct Reports: TBD" is placeholder; we should not create a section for it; we can fold minor metadata into a short
or drop it. Probably drop it.
We also have "Reports to: President, Medical Group and Physician Services" - we can include in About the role paragraph.
Now decide sections: About the role (summary), Responsibilities (essential job functions), Requirements (education + experience), Skills, Pay, Benefits.
We need to use
for each section heading.
Inside each section, we need to use
for prose and
- for lists.
For About the role: we have prose; we can put in
.
For Responsibilities: list of essential functions; use
- .
For Requirements: we have education and experience; could combine into one section "Requirements" with two sublists? Or separate Education and Experience sections? The instruction: prefer a few substantive sections over many thin ones. So combine education and experience into Requirements section with maybe two
lists or one combined list? Could do two under same heading: one for Education, one for Experience. But that might be considered thin? However we need to preserve all info. Could do - for each bullet; we can separate with
headings inside? But we cannot use additional headings besides
. We could use
to label "Education:" and then
. That's acceptable.
Similarly for Skills: we have hard/tech/clinical and soft/interpersonal; we can do similar.
Pay: we have compensation package; we can put in .
Benefits: we have benefits list; we can put in
- .
Now ensure we don't include any filler like "commensurate with experience". Not present.
Now produce HTML fragment.
Let's craft:
About the role
The Vice President, Managed Services Organization (MSO) is a senior executive responsible for the operational leadership, performance, and growth of system services delivered to internal and external clients. The VP, MSO provides scalable, high-quality administrative, clinical support, and infrastructure services to support medical group practices, urgent care operations, and employer-based health services organizations. The VP, MSO partners closely with system leadership, physician executives, and client organizations to ensure operational excellence, financial sustainability, service standardization, and client satisfaction while enabling growth of managed services as a strategic business line for the health system. Reports to: President, Medical Group and Physician Services.
Responsibilities
- Provide executive leadership for managed services operations and translate organizational strategy into scalable operational services.
- Lead the development and execution of operational strategy, including the growth of services provided to affiliated and non-affiliated client organizations.
- Oversee delivery of managed services, which may include practice management and operations, revenue cycle management, access and scheduling, call center operations, care coordination and population health support, information technology and electronic health record optimization and analytics, credentialing and provider onboarding, and compliance, risk, and quality support.
- Establish and maintain service standards, performance metrics, service level expectations, and accountability structures to support consistent service delivery across client organizations.
- Lead operational relationships with client organizations and contribute operational expertise to proposals, implementations, onboarding, and service offerings.
- Manage operational performance, including productivity, cost management, margin performance, service efficiency, budgeting, forecasting, pricing, and financial performance reporting in collaboration with finance leadership.
- Lead continuous improvement and performance improvement efforts to enhance value delivered to clients while maintaining financial discipline and quality of service.
- Build and lead the managed services leadership team, including development of succession plans and leadership pipelines for critical operational roles.
- Partner with compliance, legal, quality, physician, and clinical leaders to support regulatory and contractual requirements, mitigate operational risk, and maintain quality and compliant service delivery.
Requirements
Education:
- Bachelor’s in Healthcare administration, business, finance or related field (required)
- Master’s in Health Administration, Business Administration, Public Health or related field (preferred)
Experience:
- Minimum of ten (10) years progressive leadership experience in healthcare operations
- Demonstrated experience leading multi-site or system-level operations preferably within: Medical group practice management, MSOs or Health system shared services
- Proven ability to scale operations and deliver services to multiple client organizations
- Strong financial acumen with experience managing complex budgets and operational performance
Skills
Hard/Tech/Clinical Skills:
- Financial and business acumen
- Merger and acquisition experience
Soft/Interpersonal Skills:
- Executive
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. Thus we need to decide which sections to include: About the role (summary), Responsibilities (essential job functions), Requirements (education, experience), Skills (hard/tech/clinical and soft/interpersonal), Pay (Compensation Package), Benefits (What We Offer). Also maybe "Reports to" and "Enterprise # of Direct Reports: TBD" - TBD is placeholder, we should not create a section for that; we can fold minor metadata into a short
or drop it. The "Reports to: President, Medical Group and Physician Services" is substantive; we could include in About the role paragraph. We must not include boilerplate like EEO statement, accommodation request, etc. Also remove duplicated lines. We need to preserve all substantive info: summary, essential functions list, education requirements, experience requirements, skills list, compensation package details, benefits list. We need to format as
headings and then content. Let's extract: Job Title: VICE PRESIDENT, MANAGED SERVICES ORGANIZATION (MSO) | Remote Reports to: President, Medical Group and Physician Services | Enterprise # of Direct Reports: TBD Work from Home/Remote We ignore title heading. Summary Of Primary Function/General Purpose Of Position: "The Vice President, Managed Services Organization (MSO) is a senior executive responsible for the operational leadership, performance, and growth of system services delivered to internal and external clients. The VP, MSO provides scalable, high-quality administrative, clinical support, and infrastructure services to support medical group practices, urgent care operations, and employer-based health services organizations. The VP, MSO partners closely with system leadership, physician executives, and client organizations to ensure operational excellence, financial sustainability, service standardization, and client satisfaction while enabling growth of managed services as a strategic business line for the health system." That's prose. Essential Job Functions: list bullet points: - Provide executive leadership for managed services operations and translate organizational strategy into scalable operational services. - Lead the development and execution of operational strategy, including the growth of services provided to affiliated and non-affiliated client organizations. - Oversee delivery of managed services, which may include practice management and operations, revenue cycle management, access and scheduling, call center operations, care coordination and population health support, information technology and electronic health record optimization and analytics, credentialing and provider onboarding, and compliance, risk, and quality support. - Establish and maintain service standards, performance metrics, service level expectations, and accountability structures to support consistent service delivery across client organizations. - Lead operational relationships with client organizations and contribute operational expertise to proposals, implementations, onboarding, and service offerings. - Manage operational performance, including productivity, cost management, margin performance, service efficiency, budgeting, forecasting, pricing, and financial performance reporting in collaboration with finance leadership. - Lead continuous improvement and performance improvement efforts to enhance value delivered to clients while maintaining financial discipline and quality of service. - Build and lead the managed services leadership team, including development of succession plans and leadership pipelines for critical operational roles. - Partner with compliance, legal, quality, physician, and clinical leaders to support regulatory and contractual requirements, mitigate operational risk, and maintain quality and compliant service delivery. Education: - Bachelors Healthcare administration, business, finance or related field (required) - Master’s Health Administration, Business Administration, Public Health or related field (preferred) Experience: - Minimum of ten (10) years progressive leadership experience in healthcare operations - Demonstrated experience leading multi-site or system-level operations preferably within: Medical group practice management, MSOs or Health system shared services - Proven ability to scale operations and deliver services to multiple client organizations - Strong financial acumen with experience managing complex budgets and operational performance Skills: Hard/Tech/Clinical Skills: Financial and business acumen Merger and acquisition experience Soft/Interpersonal Skills: Executive leadership and strategic execution Operational excellence and systems thinking Client-focused service delivery Change management and transformation leadership Strong communication and relationship-building skills Compensation Package: "$305,000 - $395,000 base + 403(b) + 457(b) + 457(f)/SERP (7.5% Contribution, 6% Interest YOY) + 25% annual target bonus" Benefits: "As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What We Offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discountsPaid time off, parental and FMLA leave, short- and long-term disability, backup care for children and eldersTuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status." We need to strip boilerplate: The EEO statement and accommodation request lines should be removed. Also the line "All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability." That's EEO boilerplate; remove. Also the lines about viewing affirmative action plan etc. Remove. Also "If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com" Remove. Also "As a Bon Secours Mercy Health associate, you're part of a Mission that matters..." is part of benefits intro; keep. We need to ensure we don't include placeholder like TBD. The "Enterprise # of Direct Reports: TBD" is placeholder; we should not create a section for it; we can fold minor metadata into a short
or drop it. Probably drop it. We also have "Reports to: President, Medical Group and Physician Services" - we can include in About the role paragraph. Now decide sections: About the role (summary), Responsibilities (essential job functions), Requirements (education + experience), Skills, Pay, Benefits. We need to use
for each section heading. Inside each section, we need to use
for prose and
- for lists.
For About the role: we have prose; we can put in
. For Responsibilities: list of essential functions; use
- .
For Requirements: we have education and experience; could combine into one section "Requirements" with two sublists? Or separate Education and Experience sections? The instruction: prefer a few substantive sections over many thin ones. So combine education and experience into Requirements section with maybe two
- lists or one combined list? Could do two
- for each bullet; we can separate with
headings inside? But we cannot use additional headings besides
. We could use
to label "Education:" and then
- . That's acceptable.
Similarly for Skills: we have hard/tech/clinical and soft/interpersonal; we can do similar.
Pay: we have compensation package; we can put in
- .
Now ensure we don't include any filler like "commensurate with experience". Not present.
Now produce HTML fragment.
Let's craft:
About the role
The Vice President, Managed Services Organization (MSO) is a senior executive responsible for the operational leadership, performance, and growth of system services delivered to internal and external clients. The VP, MSO provides scalable, high-quality administrative, clinical support, and infrastructure services to support medical group practices, urgent care operations, and employer-based health services organizations. The VP, MSO partners closely with system leadership, physician executives, and client organizations to ensure operational excellence, financial sustainability, service standardization, and client satisfaction while enabling growth of managed services as a strategic business line for the health system. Reports to: President, Medical Group and Physician Services.
Responsibilities
- Provide executive leadership for managed services operations and translate organizational strategy into scalable operational services.
- Lead the development and execution of operational strategy, including the growth of services provided to affiliated and non-affiliated client organizations.
- Oversee delivery of managed services, which may include practice management and operations, revenue cycle management, access and scheduling, call center operations, care coordination and population health support, information technology and electronic health record optimization and analytics, credentialing and provider onboarding, and compliance, risk, and quality support.
- Establish and maintain service standards, performance metrics, service level expectations, and accountability structures to support consistent service delivery across client organizations.
- Lead operational relationships with client organizations and contribute operational expertise to proposals, implementations, onboarding, and service offerings.
- Manage operational performance, including productivity, cost management, margin performance, service efficiency, budgeting, forecasting, pricing, and financial performance reporting in collaboration with finance leadership.
- Lead continuous improvement and performance improvement efforts to enhance value delivered to clients while maintaining financial discipline and quality of service.
- Build and lead the managed services leadership team, including development of succession plans and leadership pipelines for critical operational roles.
- Partner with compliance, legal, quality, physician, and clinical leaders to support regulatory and contractual requirements, mitigate operational risk, and maintain quality and compliant service delivery.
Requirements
Education:
- Bachelor’s in Healthcare administration, business, finance or related field (required)
- Master’s in Health Administration, Business Administration, Public Health or related field (preferred)
Experience:
- Minimum of ten (10) years progressive leadership experience in healthcare operations
- Demonstrated experience leading multi-site or system-level operations preferably within: Medical group practice management, MSOs or Health system shared services
- Proven ability to scale operations and deliver services to multiple client organizations
- Strong financial acumen with experience managing complex budgets and operational performance
Skills
Hard/Tech/Clinical Skills:
- Financial and business acumen
- Merger and acquisition experience
Soft/Interpersonal Skills:
- Executive
. Benefits: we have benefits list; we can put in
- .
Now ensure we don't include any filler like "commensurate with experience". Not present.
Now produce HTML fragment.
Let's craft:
- under same heading: one for Education, one for Experience. But that might be considered thin? However we need to preserve all info. Could do
- for each bullet; we can separate with
- .
For Requirements: we have education and experience; could combine into one section "Requirements" with two sublists? Or separate Education and Experience sections? The instruction: prefer a few substantive sections over many thin ones. So combine education and experience into Requirements section with maybe two