Vice President, Managed Services & Operations

About the role

The Vice President, Managed Services & Operations is a critical executive leadership role responsible for driving enterprise growth, operational excellence, and strategic partnership development across KDP’s Managed Services and Non-Commercial channels. This leader will oversee a portfolio of key strategic partners including managed services organizations, group purchasing organizations, transportation and travel channels, and other national non-commercial accounts.

The Vice President will serve as a senior leader within the organization, providing strategic direction for sales, customer operations, and cross-functional execution while ensuring alignment with KDP’s long-term growth objectives. This role is accountable for delivering volume, revenue, operating margin, profit, and market share growth through the development and execution of multi-year customer strategies, joint business plans, and commercial operations initiatives.

Responsibilities

• Develop and execute a comprehensive Managed Services and Operations strategy that drives sustainable growth across strategic customers, managed services providers, group purchasing organizations, transportation and travel segments, and other non-commercial channels.
• Lead and negotiate enterprise agreements, contract renewals, pricing strategies, and trade investment plans that balance customer value creation with profitability objectives.
• Own and deliver financial performance, including volume, net revenue, operating margin, forecasting, budgeting, and annual operating plan commitments.
• Identify risks and opportunities to accelerate growth and improve profitability.
• Build and maintain executive-level relationships with customer leadership teams, strategic partners, bottlers, distributors, and key stakeholders to strengthen KDP’s position within the marketplace.
• Lead cross-functional collaboration across Commercial, R&D, Sales, Finance, Revenue Growth Management, Operations, Supply Chain, Marketing, and Route-to-Market teams to ensure flawless execution and achievement of business objectives.
• Drive distribution expansion, portfolio growth, equipment strategies, and operational initiatives that improve customer service, efficiency, and execution across channels.
• Lead, develop, and inspire a high-performing team, creating a culture of accountability, collaboration, inclusion, and continuous improvement while building leadership capabilities for future growth.
• Establish performance metrics and governance processes that ensure customer objectives, operational priorities, and strategic growth initiatives are successfully delivered.
• Represent KDP at industry events, customer forums, and executive meetings while maintaining awareness of competitive activity, emerging trends, and market dynamics.

Requirements

• Bachelor’s degree required; advanced degree preferred.
• 12+ years of progressive leadership experience within Foodservice, Consumer Packaged Goods, Beverage, Managed Services, National Accounts, Operations, or related commercial functions, including significant people leadership responsibility.
• Demonstrated success leading large-scale customer portfolios, enterprise partnerships, contract negotiations, and strategic growth initiatives.
• Strong financial acumen with experience managing P&L performance, forecasting, trade investment, and profitability targets.
• Proven ability to influence executive stakeholders, manage complex cross-functional organizations, and drive organizational change.
• Expertise in customer strategy, commercial operations, route-to-market execution, category management, and strategic planning.
• Willingness to travel as business needs require.

Benefits

• Medical, Dental, Vision, Disability, Paid Time Off, 401k with company match, Tuition Reimbursement, and Mileage Reimbursement.
• Annual bonus based on performance and eligibility.
• Long-term incentive equity based on eligibility.

Pay

Salary range $218,800 - $410,000. Actual placement within the compensation range may vary depending on experience, skills, and other factors.