Vice President, Key Account Management

Key Responsibilities

• Portfolio Ownership & Client Leadership
• End-to-End Account Accountability
• Client Management Plan Execution
• Weekly CCO Reporting
• Deep Client Intelligence & Relationship Depth
• Stakeholder Mapping & Relationship Development
• Client Business Mastery
• Goal & Risk Alignment
• Opportunity Identification & Diversification

Financial Accuracy & Commercial Rigour

• Revenue & Headcount Forecasting
• P&L Awareness
• Commercial Model Management
• Pipeline Ownership

Operational Connectivity & Service Governance

• Site & Delivery Leader Partnership
• Performance Governance
• Issue & Escalation Management
• Continuous Improvement Advocacy

Strategic Positioning & Growth

• Technology & Innovation Positioning
• Competitive Threat Management
• Contract Renewal Leadership