Account Executive

Account Executive

Founded in 1983, Kele Inc. is a leading distribution and solutions partner with national reach and a global presence. Kele provides millions of in-stock parts from more than 300 brands to drive automation & efficiency in various facilities, including office towers, factories, data centers, and hospitals. Our goal is to empower progress for maintenance managers, engineers, contractors, and all those building the future. We do this by delivering parts rapidly, providing custom assemblies upstream, and offering unmatched support to ensure projects run smoothly and downtime is minimized.

Essential Responsibilities

• Actively promotes Kele’s products and services utilizing ASLAN Sales principles and communicates Kele’s value propositions to customers.
• Provides exceptional personal customer service to all internal and external customers by supporting Kele’s 5 Keys to Customer Service.
• Directs, monitors, and consolidates Salesforce data to jointly develop account strategies and tactics with the team.
• Listens to and manages resolution of customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to the team for supporting the customer’s and Kele’s shared goals.
• Proactively conducts sales calls, utilizing probing questions to identify the customer’s needs and opportunities, learn about the customer’s business, our competitor’s actions, and the BAS industry.
• Maintains all minimum sales activity levels to include attainment of sales revenue/margin quotas, call activity, quotes, and quote follow-up.
• Supports sales strategies to achieve all goals associated with assigned accounts by analyzing sales statistics and call data to achieve total spending opportunity in each account.
• Works collaboratively with other team members as necessary to maximize sales opportunities while not diverting from core sales responsibilities.
• Follows all pricing guidelines in issuing product quotes and develops/maintains a thorough understanding of Kele’s processes and procedures.
• Develops a thorough knowledge of products in the Kele catalog as well as products our vendors offer.
• Participates in training opportunities and self-study to increase product and industry knowledge and to improve personal performance.

Preferred Qualifications

• Two to four years of undergraduate work or associate degree
• Minimum of two years of related work experience
• Proficiency in Microsoft Office and the ability to learn and use company software
• Detail-oriented with the ability to multi-task
• Proficiency in customer service skills and proactive telephone selling skills

Benefits and Perks

• Medical, vision, and dental insurance
• HSA/FSA (medical and dependent care)
• 401(k) with employer match up to 4% with immediate vesting
• Employer-paid short- and long-term disability coverage
• Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available
• Paid time off and paid holidays
• Tuition reimbursement