Vice President, HELOC Servicing Program
for each section heading.
We need to use - for any list of duties/requirements/benefits. For prose use
.
We need to preserve all substantive info, not invent or summarize away detail. So we need to keep details like "Provide end-to-end program leadership and governance for HELOC servicing across the servicing lifecycle." etc.
We need to avoid filler like "commensurate with experience" etc. Not present.
We need to remove duplicated lines: The qualifications section repeats some content; we should keep but maybe deduplicate? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep everything, even if duplicated? It says remove duplicated lines. So we should eliminate duplicate sentences/lines. We need to identify duplicates.
Let's extract content.
Summary paragraph: "The Vice President, HELOC Servicing Program provides strategic leadership, governance, and cross-functional oversight for the end-to-end HELOC servicing program across the full loan lifecycle, including loan boarding, servicing, customer support, default management, loss mitigation, payoff, and liquidation activities. Serving as the primary business leader for the HELOC servicing program, this role is accountable for establishing program strategy, governance frameworks, operational readiness, performance oversight, and regulatory alignment to support organizational objectives, client commitments, and customer outcomes. The Vice President partners closely with Operations, Technology, Compliance, Risk, Legal, Finance, Product, Training, and external vendors to provide governance, oversight, and strategic coordination across servicing initiatives, portfolio boarding, conversion and transfer activities, and business and technology enhancements impacting the HELOC portfolio. Working collaboratively with functional leaders, the role helps ensure HELOC program objectives, servicing performance expectations, governance standards, regulatory requirements, risk management expectations, and client commitments are consistently achieved. The VP maintains a comprehensive view of HELOC servicing requirements, risks, dependencies, decisions, and readiness activities, facilitating alignment, executive decision-making, issue resolution, and transparency across stakeholders to support successful program outcomes. Additionally, the Vice President establishes and oversees program-level performance expectations through service level agreements (SLAs), key performance indicators (KPIs), operational and quality metrics, and key risk and control indicators. In partnership with functional leaders, the role monitors overall program health, facilitates the resolution of cross-functional issues and risks, and promotes continuous improvement opportunities to enhance servicing effectiveness, strengthen controls, improve customer outcomes, and ensure adherence to regulatory, investor, client, and organizational requirements."
Essential Job Duties and Responsibilities list (bullet-like sentences). Let's list them:
- Provide end-to-end program leadership and governance for HELOC servicing across the servicing lifecycle.
- Serve as the business lead for the HELOC servicing program, coordinating across functional areas while business leaders retain accountability for execution and performance within their organizations.
- Maintain an integrated view of HELOC requirements, business decisions, dependencies, risks, readiness, and performance.
- Partner with Technology, Product, Compliance, Risk, Legal, Finance, and Operations to define requirements, resolve cross-functional decisions, and implement servicing solutions.
- Establish and maintain the HELOC servicing operating model, including functional ownership, business rules, handoffs, escalation paths, governance, metrics, and reporting.
- Drive continuous improvement and coordinate ongoing servicing enhancements, product changes, system changes, and new requirements to improve efficiency, quality, controls, and customer experience.
- Coordinate development and maintenance of HELOC policies, procedures, operational documentation, and business controls with accountable functional areas.
- Lead organizational and operational readiness, including staffing/resource planning, communications, training, change management, and transition activities.
- Serve as the primary cross-functional business liaison with vendors, strategic partners, and key stakeholders supporting HELOC servicing.
- Coordinate ongoing servicing enhancements, product changes, system changes, and new requirements following launch.
- Provide program coordination across key HELOC servicing capabilities, including:
- Loan boarding, conversions, and servicing transfers
- Product/account servicing rules and draw/available credit management
- Payments, ACH, cash management, payoffs, and paydowns
- Variable rates, interest, minimum payments, and billing
- Escrow, tax, and insurance, where applicable
- Customer Care, digital servicing, and borrower communications
- Delinquency, Loss Mitigation, Default, and charge-offs
- Credit/default reporting, controls, and operational reporting
Other Job Duties and Responsibilities:
- Perform special projects or strategic initiatives as assigned.
- Comply with all company policies and procedures.
- Maintain reliable and punctual attendance.
- Build and maintain effective relationships with business partners and stakeholders supporting HELOC servicing.
- Provide guidance and share HELOC servicing best practices with business and operational teams.
Supervisory Responsibilities:
- May have direct supervisory responsibility for team members supporting the HELOC servicing governance program.
- In addition, provides cross-functional leadership and direction to resources across the organization in support of program objectives.
Qualifications:
- Minimum 10 years of mortgage/consumer loan servicing experience, including at least 5 years of direct HELOC servicing leadership experience and demonstrated leadership across multiple servicing functions.
- Comprehensive knowledge of HELOC products and the end-to-end servicing lifecycle, including loan boarding and transfers, account servicing, payments and draws, customer servicing, delinquency/default, loss mitigation, foreclosure, payoff, and liquidation.
- Strong knowledge of mortgage servicing operations, regulatory requirements, investor guidelines, business controls, and industry practices applicable to HELOC servicing.
- Demonstrated experience leading complex, cross-functional initiatives involving Operations, Technology, Product, Compliance, Risk, Legal, Finance, and external business partners.
- Experience supporting servicing system implementations, conversions, portfolio acquisitions, and servicing transfers.
- Proven ability to manage multiple priorities, dependencies, risks, and critical deadlines in a complex operating environment.
- Strong analytical, problem-solving, organizational, and decision-making skills, including the ability to translate business and regulatory requirements into operational processes and controls.
- Excellent verbal, written, presentation, and executive communication skills, with the ability to influence and drive accountability across teams without direct supervisory authority.
- Strong facilitation and relationship-management skills with experience leading cross-functional workgroups and driving decisions and issues to resolution.
- Experience supporting operational readiness and change, including procedures, training, knowledge transfer, and change management.
- Experience with ICE MSP (formerly Black Knight MSP) and HELOC/consumer servicing functionality strongly preferred.
- Experience supporting diverse HELOC products, portfolios, and servicing relationships preferred.
Education and/or Experience:
- High School diploma or equivalent is required.
- Bachelor’s degree in Business Administration, Finance, Accounting, or a related field preferred, or equivalent relevant work experience is preferred.
- Minimum 10 years of mortgage/consumer loan servicing experience, including at least 5 years of direct HELOC servicing experience with responsibility for servicing operations, portfolio transfers, and program leadership.
- Demonstrated experience supporting the end-to-end HELOC servicing lifecycle, including loan boarding, ongoing servicing, default, and liquidation.
- Experience with ICE MSP (formerly Black Knight MSP) and HELOC/consumer servicing functionality strongly preferred.
Certificates, Licenses, Registrations: None Required
Language Skills:
- Ability to communicate clearly and professionally with external and internal Lines of Business often relaying agency requirements.
- Ability to effectively present information in professional documents and instructions to external clients, and Servicing line of Business partners.
Work Complexity: description.
Work Environment: description.
Physical Demands: description.
EEO etc: remove.
Now we need to decide sections.
We have summary -> About the role.
Responsibilities: combine essential duties, other duties, supervisory responsibilities.
Qualifications: combine qualifications, education/experience, certificates (none required maybe we can mention none required but that's filler? It's specific: "None Required". Should we include? It's not filler like "N/A". It's a statement. Could include under Qualifications as a note. But maybe we can omit as it's not substantive? It says "None Required". That's substantive but maybe we can include as a line.
Skills: language skills, plus maybe analytical etc are already in qualifications. Could create Skills section for language skills and maybe communication skills etc. But we already have communication skills in qualifications. Might be redundant. Better to keep qualifications as is, and maybe separate Skills for language skills only.
But we need to avoid thin sections. If we create Skills with just language skills, that's thin but still substantive. Could combine language skills into Qualifications or About the role? Probably better to have a Skills section for language skills.
Benefits, Pay, Schedule: none -> omit.
Now we need to remove duplicated lines. Let's see duplicates: The qualifications list includes "Minimum 10 years of mortgage/consumer loan servicing experience, including at least 5 years of direct HELOC servicing leadership experience and demonstrated leadership across multiple servicing functions." Then later in Education/Experience: "Minimum 10 years of mortgage/consumer loan servicing experience, including at least 5 years of direct HELOC servicing experience with responsibility for servicing operations, portfolio transfers, and program leadership." Slightly different but similar. Not exact duplicate. Also "Experience with ICE MSP (formerly Black Knight MSP) and HELOC/consumer servicing functionality strongly preferred." appears twice. That's duplicate. We should keep only one instance.
Also "Demonstrated experience supporting the end-to-end HELOC servicing lifecycle, including loan boarding, ongoing servicing, default, and liquidation." appears in Qualifications and Education/Experience. Slightly different but similar. Might be considered duplicate? We'll keep one.
We need to preserve all substantive info, but remove duplicated lines. So we should deduplicate exact duplicate lines. Let's identify exact duplicates:
- "Experience with ICE MSP (formerly Black Knight MSP) and HELOC/consumer servicing functionality strongly preferred." appears in Qualifications and Education/Experience. Keep one.
- "Demonstrated experience supporting the end-to-end HELOC servicing lifecycle, including loan boarding, ongoing servicing, default, and liquidation." appears in Qualifications (actually Qualifications includes "Comprehensive knowledge of HELOC products and the end-to-end servicing lifecycle, including loan boarding and transfers, account servicing, payments and draws, customer servicing, delinquency/default, loss mitigation, foreclosure, payoff, and liquidation." Not same. Education/Experience includes "Demonstrated experience supporting the end-to-end HELOC servicing lifecycle, including loan boarding, ongoing servicing, default, and liquidation." That's not duplicate of the comprehensive knowledge line. So keep both.
- "Minimum 10 years of mortgage/consumer loan servicing experience, including at least 5 years of direct HELOC servicing experience" appears twice with slight variations. Not exact duplicate.
Thus only exact duplicate is the ICE MSP line.
Now we need to format.
We'll produce:
About the role
... summary paragraph ...
Responsibilities
- ... each duty ...
We need to include the sub-bullets under "Provide program coordination across key HELOC servicing capabilities, including:" as nested list? The instruction: Use - for any list of duties
. We need to preserve all substantive info, not invent or summarize away detail. So we need to keep details like "Provide end-to-end program leadership and governance for HELOC servicing across the servicing lifecycle." etc. We need to avoid filler like "commensurate with experience" etc. Not present. We need to remove duplicated lines: The qualifications section repeats some content; we should keep but maybe deduplicate? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep everything, even if duplicated? It says remove duplicated lines. So we should eliminate duplicate sentences/lines. We need to identify duplicates. Let's extract content. Summary paragraph: "The Vice President, HELOC Servicing Program provides strategic leadership, governance, and cross-functional oversight for the end-to-end HELOC servicing program across the full loan lifecycle, including loan boarding, servicing, customer support, default management, loss mitigation, payoff, and liquidation activities. Serving as the primary business leader for the HELOC servicing program, this role is accountable for establishing program strategy, governance frameworks, operational readiness, performance oversight, and regulatory alignment to support organizational objectives, client commitments, and customer outcomes. The Vice President partners closely with Operations, Technology, Compliance, Risk, Legal, Finance, Product, Training, and external vendors to provide governance, oversight, and strategic coordination across servicing initiatives, portfolio boarding, conversion and transfer activities, and business and technology enhancements impacting the HELOC portfolio. Working collaboratively with functional leaders, the role helps ensure HELOC program objectives, servicing performance expectations, governance standards, regulatory requirements, risk management expectations, and client commitments are consistently achieved. The VP maintains a comprehensive view of HELOC servicing requirements, risks, dependencies, decisions, and readiness activities, facilitating alignment, executive decision-making, issue resolution, and transparency across stakeholders to support successful program outcomes. Additionally, the Vice President establishes and oversees program-level performance expectations through service level agreements (SLAs), key performance indicators (KPIs), operational and quality metrics, and key risk and control indicators. In partnership with functional leaders, the role monitors overall program health, facilitates the resolution of cross-functional issues and risks, and promotes continuous improvement opportunities to enhance servicing effectiveness, strengthen controls, improve customer outcomes, and ensure adherence to regulatory, investor, client, and organizational requirements." Essential Job Duties and Responsibilities list (bullet-like sentences). Let's list them: - Provide end-to-end program leadership and governance for HELOC servicing across the servicing lifecycle. - Serve as the business lead for the HELOC servicing program, coordinating across functional areas while business leaders retain accountability for execution and performance within their organizations. - Maintain an integrated view of HELOC requirements, business decisions, dependencies, risks, readiness, and performance. - Partner with Technology, Product, Compliance, Risk, Legal, Finance, and Operations to define requirements, resolve cross-functional decisions, and implement servicing solutions. - Establish and maintain the HELOC servicing operating model, including functional ownership, business rules, handoffs, escalation paths, governance, metrics, and reporting. - Drive continuous improvement and coordinate ongoing servicing enhancements, product changes, system changes, and new requirements to improve efficiency, quality, controls, and customer experience. - Coordinate development and maintenance of HELOC policies, procedures, operational documentation, and business controls with accountable functional areas. - Lead organizational and operational readiness, including staffing/resource planning, communications, training, change management, and transition activities. - Serve as the primary cross-functional business liaison with vendors, strategic partners, and key stakeholders supporting HELOC servicing. - Coordinate ongoing servicing enhancements, product changes, system changes, and new requirements following launch. - Provide program coordination across key HELOC servicing capabilities, including: - Loan boarding, conversions, and servicing transfers - Product/account servicing rules and draw/available credit management - Payments, ACH, cash management, payoffs, and paydowns - Variable rates, interest, minimum payments, and billing - Escrow, tax, and insurance, where applicable - Customer Care, digital servicing, and borrower communications - Delinquency, Loss Mitigation, Default, and charge-offs - Credit/default reporting, controls, and operational reporting Other Job Duties and Responsibilities: - Perform special projects or strategic initiatives as assigned. - Comply with all company policies and procedures. - Maintain reliable and punctual attendance. - Build and maintain effective relationships with business partners and stakeholders supporting HELOC servicing. - Provide guidance and share HELOC servicing best practices with business and operational teams. Supervisory Responsibilities: - May have direct supervisory responsibility for team members supporting the HELOC servicing governance program. - In addition, provides cross-functional leadership and direction to resources across the organization in support of program objectives. Qualifications: - Minimum 10 years of mortgage/consumer loan servicing experience, including at least 5 years of direct HELOC servicing leadership experience and demonstrated leadership across multiple servicing functions. - Comprehensive knowledge of HELOC products and the end-to-end servicing lifecycle, including loan boarding and transfers, account servicing, payments and draws, customer servicing, delinquency/default, loss mitigation, foreclosure, payoff, and liquidation. - Strong knowledge of mortgage servicing operations, regulatory requirements, investor guidelines, business controls, and industry practices applicable to HELOC servicing. - Demonstrated experience leading complex, cross-functional initiatives involving Operations, Technology, Product, Compliance, Risk, Legal, Finance, and external business partners. - Experience supporting servicing system implementations, conversions, portfolio acquisitions, and servicing transfers. - Proven ability to manage multiple priorities, dependencies, risks, and critical deadlines in a complex operating environment. - Strong analytical, problem-solving, organizational, and decision-making skills, including the ability to translate business and regulatory requirements into operational processes and controls. - Excellent verbal, written, presentation, and executive communication skills, with the ability to influence and drive accountability across teams without direct supervisory authority. - Strong facilitation and relationship-management skills with experience leading cross-functional workgroups and driving decisions and issues to resolution. - Experience supporting operational readiness and change, including procedures, training, knowledge transfer, and change management. - Experience with ICE MSP (formerly Black Knight MSP) and HELOC/consumer servicing functionality strongly preferred. - Experience supporting diverse HELOC products, portfolios, and servicing relationships preferred. Education and/or Experience: - High School diploma or equivalent is required. - Bachelor’s degree in Business Administration, Finance, Accounting, or a related field preferred, or equivalent relevant work experience is preferred. - Minimum 10 years of mortgage/consumer loan servicing experience, including at least 5 years of direct HELOC servicing experience with responsibility for servicing operations, portfolio transfers, and program leadership. - Demonstrated experience supporting the end-to-end HELOC servicing lifecycle, including loan boarding, ongoing servicing, default, and liquidation. - Experience with ICE MSP (formerly Black Knight MSP) and HELOC/consumer servicing functionality strongly preferred. Certificates, Licenses, Registrations: None Required Language Skills: - Ability to communicate clearly and professionally with external and internal Lines of Business often relaying agency requirements. - Ability to effectively present information in professional documents and instructions to external clients, and Servicing line of Business partners. Work Complexity: description. Work Environment: description. Physical Demands: description. EEO etc: remove. Now we need to decide sections. We have summary -> About the role. Responsibilities: combine essential duties, other duties, supervisory responsibilities. Qualifications: combine qualifications, education/experience, certificates (none required maybe we can mention none required but that's filler? It's specific: "None Required". Should we include? It's not filler like "N/A". It's a statement. Could include under Qualifications as a note. But maybe we can omit as it's not substantive? It says "None Required". That's substantive but maybe we can include as a line. Skills: language skills, plus maybe analytical etc are already in qualifications. Could create Skills section for language skills and maybe communication skills etc. But we already have communication skills in qualifications. Might be redundant. Better to keep qualifications as is, and maybe separate Skills for language skills only. But we need to avoid thin sections. If we create Skills with just language skills, that's thin but still substantive. Could combine language skills into Qualifications or About the role? Probably better to have a Skills section for language skills. Benefits, Pay, Schedule: none -> omit. Now we need to remove duplicated lines. Let's see duplicates: The qualifications list includes "Minimum 10 years of mortgage/consumer loan servicing experience, including at least 5 years of direct HELOC servicing leadership experience and demonstrated leadership across multiple servicing functions." Then later in Education/Experience: "Minimum 10 years of mortgage/consumer loan servicing experience, including at least 5 years of direct HELOC servicing experience with responsibility for servicing operations, portfolio transfers, and program leadership." Slightly different but similar. Not exact duplicate. Also "Experience with ICE MSP (formerly Black Knight MSP) and HELOC/consumer servicing functionality strongly preferred." appears twice. That's duplicate. We should keep only one instance. Also "Demonstrated experience supporting the end-to-end HELOC servicing lifecycle, including loan boarding, ongoing servicing, default, and liquidation." appears in Qualifications and Education/Experience. Slightly different but similar. Might be considered duplicate? We'll keep one. We need to preserve all substantive info, but remove duplicated lines. So we should deduplicate exact duplicate lines. Let's identify exact duplicates: - "Experience with ICE MSP (formerly Black Knight MSP) and HELOC/consumer servicing functionality strongly preferred." appears in Qualifications and Education/Experience. Keep one. - "Demonstrated experience supporting the end-to-end HELOC servicing lifecycle, including loan boarding, ongoing servicing, default, and liquidation." appears in Qualifications (actually Qualifications includes "Comprehensive knowledge of HELOC products and the end-to-end servicing lifecycle, including loan boarding and transfers, account servicing, payments and draws, customer servicing, delinquency/default, loss mitigation, foreclosure, payoff, and liquidation." Not same. Education/Experience includes "Demonstrated experience supporting the end-to-end HELOC servicing lifecycle, including loan boarding, ongoing servicing, default, and liquidation." That's not duplicate of the comprehensive knowledge line. So keep both. - "Minimum 10 years of mortgage/consumer loan servicing experience, including at least 5 years of direct HELOC servicing experience" appears twice with slight variations. Not exact duplicate. Thus only exact duplicate is the ICE MSP line. Now we need to format. We'll produce:
About the role
... summary paragraph ...
Responsibilities
- ... each duty ...
- for any list of duties