Vice President, Health Center Operations

If you are currently employed at Vivent Health, please log into UKG and submit your application through the My Company/View Opportunities page. We’re on a mission to end HIV/AIDS through integrated, personalized, judgment-free care. That means meeting people where they are and supporting the whole person - medically, socially, and emotionally. And every role here plays a part in that mission. We believe healthcare works best when it’s rooted in equity, dignity, and access for all. At Vivent Health, we’re building a culture where every person - both patients and employees - feels seen, respected, and empowered to thrive. But what truly sets us apart is how we work. You’ll be part of a deeply collaborative, interdisciplinary team united around one goal: better outcomes for the communities we serve. Our model brings together medical care, behavioral health, pharmacy, research, and prevention, creating a holistic approach that changes lives every day. This isn’t just a workplace. It’s a community. It’s a mission. It’s your chance to be part of something bigger. Choose Vivent Health and turn your work into purpose. Your Contribution Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations. The Vice President, Health Center Operations has senior management responsibility for the leadership and operational oversight of Vivent Health clinical and social services programs at designated locations. This role ensures the efficient delivery of healthcare services, drives operational excellence, and supports the strategic goals of Vivent Health. The Vice President, Health Center Operations, in coordination with other teams, will ensure quality services, enhance patient and client care, and promote a just and learning culture for the location(s) they lead. Our Expectations Winning skills and behaviors for success. Essential Job Duties Provide strategic leadership and direction to enhance Vivent Health’s Excellence in Care, including prevention, clinical services, and social services, ensuring consistency in service delivery, elevating the quality of services and determining the strategic evolution of Vivent Health’s service expansion. Collaborate with executive leadership to develop and execute operational strategies that align with the organization’s mission, vision, values, and Excellence in Care model. Operate programs in alignment with organizational standards, to build on current quality performance to meet or exceed Vivent Health expectations and key performance indicators, achieve Vivent Health productivity standards, and implement quality enhancement efforts through technology, training, and quality improvement activities. Actively work to expand the clinical sites and services of the Vivent Health Centers to ensure access to high-quality care. Oversee budgeting and resource allocation to ensure effective use of organizational resources and financial stability, including coordination with Chief Health Services Officer, to assure revenue maximization, contract management and efficient revenue cycle operations. Foster a positive and collaborative work environment, mentor staff, and promote professional development and training opportunities. Build and maintain strong relationships with key stakeholders, including staff, patients, volunteers, supporters, and regulatory bodies. Leverage technology and data analytics to streamline operations, workflows, improve patient outcomes, and support decision-making processes. Ensure all operations comply with federal, state, and local regulations, as well as organizational policies and standards.This job description is not all-inclusive and outlines the main responsibilities and requirements of the role. Employees may be asked to perform additional job-related tasks as needed.Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies. NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Leadership Leadership is the ability to inspire, influence, and guide others towards achieving a common and/or strategic goal or vision. It involves several key elements: Vision and Direction: A leader has a clear idea of where they want to go and communicates this vision effectively to others.Motivation: Leaders inspire and motivate their team members, encouraging them to give their best effort and stay committed to the goals.Decision Making: Effective leaders make informed decisions, often considering input from their team while taking responsibility for the final choices.Communication: Communication skills are crucial for leaders to articulate their vision, provide feedback, and foster collaboration among team members.Empathy and Emotional Intelligence: Leaders understand and relate to the emotions of others, building trust and creating a positive work environment.Accountability: Good leaders take responsibility for their actions and decisions, setting a standard of accountability for themselves and their team.Adaptability: In a dynamic environment, leaders must be flexible and adaptable, adjusting strategies and approaches as needed to achieve success.Collaboration: Leaders model collaboration, engage teams and drive partnerships across departments to transfer knowledge, enhance decision-making and improve results. Knowledge Required Required and preferred knowledge and experiences to succeed. Education:Bachelor’s degree in Business Administration, Healthcare Management, or a related field is required.Masters degree in business (MBA), Healthcare Administration (MHA) or related is preferred.Work Experience:Minimum of 10 years of experience in healthcare operations, with at least 5 years in a senior leadership role.Proven track record of successfully managing complex healthcare operations and leading large, multidisciplinary teams.Minimum of 2+ years of experience leading and developing people; fostering a collaborative, mission driven team environment that supports high quality care and community impact.Technical Experience:Proficiency with MS Office and all related programs; knowledge of Windows and databases required. Experience with an EMR/EHR system (e.g., Epic, Cerner, or similar) preferred.Soft Skills:Strong leadership and managerial skills with the ability to inspire and motivate teams towards achieving organizational goals.Ability to think strategically, anticipate future challenges, and develop innovative solutions to drive operational excellence. Excellent verbal and written communication skills to effectively engage with diverse stakeholders and convey complex information clearly. Strong analytical and problem-solving skills to identify issues, evaluate solutions, and implement effective changes. Ability to work collaboratively with cross-functional teams and build strong professional Flexibility to adapt to changing priorities, environments, and emerging challenges in the healthcare industry. Sound decision-making skills with a focus on data-driven and evidence-based practices. High attention to detail to ensure accuracy and compliance in all operational activities. Ability to understand and respond to the needs of patients, staff, and the community with compassion and empathy. Strong ethical standards and commitment to upholding the values and mission of Vivent Additional Preferred Qualifications:Must be willing and able to travel within and throughout the service delivery area, with occasional travel to other locations/sites as needed.Knowledge of and sensitivity to the HIV/AIDS patient population and/or an eagerness to learn about this community. Statement Of Inclusion Vivent Health is an equal opportunity employer and will recruit, hire, promote, and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy), mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics, or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that specific county or municipal regulations may mandate. Vivent Health is deeply committed to fostering respect, dignity, and understanding for all individuals affected by HIV, regardless of race, ethnicity, sexual orientation, gender identity, socioeconomic status, or any other characteristic. We are dedicated to cultivating a supportive and inclusive environment that champions advocacy, education, and compassionate care for everyone in our diverse community. Going beyond the law’s requirements, Vivent Health places great importance on fostering a culture that celebrates diversity, equity, inclusion, and belonging. We actively seek qualified candidates from different racial, cultural, and economic backgrounds, as we believe that differing perspectives and experiences make us stronger as an organization. Vivent Health encourages all interested persons to apply for this position, and we look forward to learning more about your unique background and qualifications. As a recipient of federal funding, Vivent Health will not hire nor enter a contractual relationship with any party debarred, suspended, or excluded from federal assistance programs. Why join us? Generous PTO, including 12 paid holidays401(k) with 100% employer match up to 5%12 weeks fully paid parental leave for benefits-eligible employees after one yearEmployer-subsidized medical, dental, vision, and gender-affirming careTuition reimbursement and licensure assistanceBenefits for full-time and eligible part-time roles Public Student Loan Forgiveness Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify. Please follow this URL to review one such program and their requirements: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service