Vice President, Hospital Operations

About the role

The VP (Vice President), Hospital Operations Strategy & Performance serves as a senior enterprise and operational leader responsible for advancing systemwide hospital performance strategy while ensuring execution at the medical center and regional level. This role integrates enterprise strategy leadership (e.g., Hospital Operations, value-based performance, regulatory readiness) with operational execution (e.g., hospital throughput, quality, workforce, and cost performance). The leader acts as a critical connector across Hospital Operations, Health Plan, and Permanente Medical Groups, translating policy, payment models, and strategic priorities into measurable operational outcomes across hospitals. Accountable for both designing systemwide strategies and driving operational performance through influence and (where applicable) direct hospital accountability, this role ensures quality, affordability, access, and regulatory performance improve in a measurable, sustainable way.

Essential Responsibilities

Enterprise Hospital Strategy

• Define and advance the national hospital operations strategy
• Translate enterprise priorities into clear expectations for hospital performance and operations
• Align strategy across Hospital Operations, Medical Groups, and Health Plan partners
• Ensure strategy is grounded in scalability, standardization, and measurable outcomes

Operational Alignment and Performance

• Works in partnership with hospital operations, finance, quality, and care delivery leaders to improve hospital operations performance across quality, utilization, access, and cost
• Identifies opportunities to standardize and scale best practices that improve hospital operations, quality metrics, and member experience
• Supports hospitals in preparing for and responding to CMS audits, surveys, and regulatory oversight
• Establishes enterprise-level monitoring and reporting mechanisms to track hospital operational performance and readiness

Communication and Relationship Management

• Builds trusted relationships with senior leaders across Hospital Operations, Health Plan, Permanente Medical Groups, Finance, Quality, Compliance, and IT
• Represents Hospital Operations in hospital-related governance forums, strategy discussions, and cross-enterprise workgroups
• Provides executive-level communication, presentations, and analysis to support informed decision-making by senior leadership
• Facilitates alignment and shared accountability across regions and medical centers through structured governance and influence

Leadership and Change Management

• Leads complex, cross-functional initiatives requiring coordination across multiple entities without direct authority
• Acts as a change agent to support hospitals and regions
• Promotes a culture of continuous improvement, accountability, and data-driven decision-making
• Ensures that operational, clinical, and financial perspectives are integrated into Hospital strategy and execution

Hospital Operations Performance

• Drive improvement in key operational domains:
  • Throughput and length of stay
  • Capacity management and access
  • Quality and patient safety
  • Workforce performance and productivity
• Joint Operating Committees: structure, partnerships, best practices
• Partner with market COOs to ensure consistent execution and accountability
• Identify and address systemwide performance gaps

Requirements

• Minimum ten (10) years of progressive leadership experience in healthcare operations, strategy, government programs, or hospital operations
• Minimum eight (8) years of experience
• Bachelor’s Degree required
• Experience leading complex, enterprise-level initiatives across hospitals, health plans, and physician organizations
• Strong executive communication, analytical, and change leadership skills

Preferred Qualifications

• Master’s degree (Health Administration, Public Health, Business, Policy, or related field) preferred

Pay

$315,000 – $393,750 per year

Schedule

• Full-time
• Monday – Friday
• 8:00 AM – 5:00 PM
• 50% travel required