Vice President - Head of Business Support - Operations

About the role

U.S. Bank is seeking an experienced and results-driven Vice President, Head of Business Support, to lead and develop a centralized Business Support function within Broker-Dealer Operations. This is a key leadership opportunity to help shape the future operating model of a growing broker-dealer organization. The successful candidate will be responsible for establishing a scalable, efficient, and well-controlled support function that enhances operational governance, strengthens management oversight, and enables business growth and transformation. Reporting to the Head of Broker-Dealer Operations, this individual will lead a team responsible for operational governance, management reporting, business administration, issue management coordination, process improvement, and strategic execution support.

Responsibilities

• Business Support Leadership & Strategy
  • Lead and develop the Business Support function, establishing clear responsibilities, governance structures, service standards, and performance expectations.
  • Manage and develop a team of business support professionals, including an Assistant Vice President.
  • Build a scalable operating model aligned with the strategic objectives of Broker-Dealer Operations.
  • Identify opportunities to centralize activities, eliminate inefficiencies, and improve service delivery.
  • Establish a culture of accountability, collaboration, continuous improvement, and operational excellence.
• Operational Governance & Management Reporting
  • Develop and oversee management dashboards, KPIs, KRIs, and operational performance reporting.
  • Coordinate governance forums, leadership reviews, and management reporting processes.
  • Establish centralized tracking of operational issues, action items, remediation commitments, and strategic deliverables.
  • Prepare executive-level reporting and presentations to support informed decision-making.
  • Ensure timely escalation of operational risks, performance concerns, and outstanding commitments.
• Risk, Controls & Regulatory Support
  • Partner with Risk, Compliance, Audit, and Operations leadership to strengthen the operational control environment.
  • Coordinate tracking and remediation of audit findings, regulatory observations, and control deficiencies.
  • Support operational risk assessments, control documentation, and procedure governance.
  • Promote consistent execution of established policies, procedures, and management controls.
  • Identify operational vulnerabilities and recommend sustainable process and control enhancements.
• Business Transformation & Process Improvement
  • Support strategic initiatives associated with broker-dealer growth, technology modernization, and expanded clearing capabilities.
  • Partner with functional leaders and project teams to coordinate operational readiness, implementation activities, and organizational change.
  • Drive process standardization, automation, and workflow improvements across the organization.
  • Support integration of new business activities, products, and operating processes.
  • Establish sustainable documentation, cross-training, and knowledge-management practices.
• Business Administration & Resource Management
  • Oversee business support activities related to workforce planning, resource reporting, departmental administration, and organizational governance.
  • Coordinate expense monitoring, budget support, and vendor-related operational activities in partnership with Finance and Vendor Management.
  • Develop efficient processes for business requests, management information, and internal service coordination.
  • Support capacity planning, organizational effectiveness, and resource optimization.
• Stakeholder Management & Team Development
  • Build strong working relationships across Front Office, Operations, Technology, Finance, Risk, Compliance, and other business partners.
  • Serve as a trusted partner to the Head of Broker-Dealer Operations and broader leadership team.
  • Lead, coach, and develop employees while establishing clear performance standards and professional development opportunities.
  • Demonstrate strong ownership, sound judgment, and the ability to influence outcomes across multiple functional areas.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field, or equivalent relevant experience.
• 8+ years of experience in financial services, broker-dealer operations, capital markets operations, business management, or operational governance.

Preferred Qualifications

• 3+ years of people management or demonstrated leadership experience.
• 10+ years of experience within a broker-dealer, investment bank, or capital markets organization.
• Strong understanding of securities operations, trade lifecycle processes, clearing and settlement, and related operational support functions.
• Experience overseeing operational processes, management reporting, governance, and risk or control-related activities.
• Strong analytical, organizational, communication, and problem-solving skills.
• Demonstrated ability to manage competing priorities and deliver results in a complex, fast-paced environment.
• Experience building or transforming business support, business management, or operational governance teams.
• Proven ability to lead teams, establish performance expectations, and develop talent.
• Experience supporting regulatory examinations, internal audits, operational risk assessments, and remediation programs.
• Experience with business transformation, operating model redesign, technology modernization, or organizational integration.
• Advanced proficiency in Excel and PowerPoint; familiarity with Power BI, Tableau, ServiceNow, or comparable reporting