Vice President, Operations Support

About the role

The Vice President of Operations is a senior leadership role responsible for providing overall direction and guidance to the operational activities of the organization. This position aims to maximize growth and profitability while responsibly managing resources according to company and client expectations and policies.

Responsibilities

• Develop and implement an operations strategy tailored to clients that identifies opportunities for cost control, margin improvement, and organic growth.
• Ensure operational excellence through standardization of existing practices, risk assessment, and review of key metrics.
• Plan and execute the start-up of facilities for new business.
• Lead teams and partner with clients to troubleshoot and resolve existing issues or problems.
• Contribute as a key member of the sales and solutions team in winning strategic accounts.
• Build bench strength by leading, developing, and challenging operations teams to raise individual and collective performance levels.
• Question and challenge existing ways of thinking.
• Work collaboratively and establish solid business relationships with supporting departments, including Human Resources, Sales, and Finance.
• Directly supervise Directors and General Managers, ensuring overall management to achieve client satisfaction.
• Interpret policies, purposes, and goals of the organization for subordinates and manage performance of direct reports.
• Prepare budgets and actively participate in financial reviews with a solid understanding of standard and actual cost variances.

Requirements

• Minimum of 10 years of logistics operations management experience with big-box, e-commerce, or specialty retailers.
• At least 5 years of experience as a regional operations leader managing multiple locations.
• Experience in a "client-centric" environment with accountability for both operations metrics and client relations.
• Third-party logistics experience preferred but not required.
• Direct experience in budget preparation and financial reviews.
• Bachelor's degree in Engineering, Business, Logistics, or equivalent fields; MBA preferred but not required.
• Strong proficiency in MS Office Applications and working knowledge of industry WMS.
• Exceptional communication skills (all modes) and adeptness at navigating within a matrixed organizational structure.
• Intermediate mathematical, accounting, and financial skills.

Skills

• Ability to excel at and enjoy teaming with operations teams and client representatives to troubleshoot and solve problems.
• Proven leadership in recruiting, developing, and motivating superior talent.
• Ability to motivate and maintain effective working relationships with staff and partners.
• Strong judgment and ability to plan and accomplish goals with creativity and latitude.
• Integration experience within the supply chain industry is helpful.

Schedule

• Travel expected to be approximately 50%, varying based on business requirements.
• Ability to work in unregulated warehouse temperatures during warmer and colder months (mild to moderate).
• Willingness to work overtime as dictated by business needs, whether mandatory or voluntary.

Pay

The expected base pay range for this position is $230,000.00 – $270,000.00 annually. Actual compensation will be determined based on relevant experience, skills, education, certifications, and geographic location.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable laws.

Physical Demands

• Use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.
• Regular use of computer and telephone equipment.
• Ability to lift and/or move objects up to 10 pounds.
• Specific vision requirements include close and distance vision.
• Must be able to travel by plane and automobile.

Work Environment

• Rare exposure to fumes or airborne particles, toxic or caustic chemicals.
• Noise level in the work environment is usually low to moderate.