Operations Vice President

Discover your next opportunity as Operations Vice President of Defense Programs at Serco. This executive leadership position is responsible for the strategic direction, operational performance, financial success, and growth of a major Department of Defense portfolio. The Vice President leads a large, geographically dispersed workforce supporting U.S. Navy and Department of Defense customers while ensuring operational excellence, customer satisfaction, and delivery of business objectives. An active U.S. Department of War (DoW) Secret security clearance is required.

In This Role

• Lead the strategic growth and operational performance of a diverse Department of Defense portfolio with annual revenue exceeding $150 M and a worldwide workforce of more than 360 employees.
• Provide executive leadership and direction to Business Directors responsible for the successful execution of multiple U.S. Navy Acquisition, Modernization, and In‑Service Maintenance programs and contracts.
• Establish and execute business strategies, objectives, and operational priorities that support company growth, customer satisfaction, and long‑term business objectives.
• Maintain accountability for portfolio financial performance, including revenue, profitability, forecasting, cost management, and achievement of annual business goals.
• Drive development of innovative, technology‑enabled solutions that address customer requirements across diverse mission areas, delivery models, and contract vehicles.
• Serve as an executive liaison with senior government stakeholders, industry partners, and Serco leadership to strengthen customer relationships and identify growth opportunities.
• Spearhead business development activities, pipeline expansion, capture support, and organic growth initiatives across the Department of Defense market.
• Develop and execute workforce, talent, and succession strategies to ensure organizational effectiveness, leadership continuity, and future growth.
• Lead organizational change and continuous improvement initiatives in support of evolving customer, market, and business requirements.
• Ensure effective management of operational, financial, contractual, and programmatic risks while maintaining high standards of performance, quality, and customer satisfaction.
• Partner with executive leadership to develop objectives, policies, and strategies that support Serco’s corporate vision and business goals.

Qualifications

• Active DoW Secret security clearance.
• U.S. citizenship.
• Master’s degree in Business, Management, Engineering, or a related field, or a Bachelor’s degree plus an additional 5 years of relevant experience.
• 12 years of progressively responsible leadership experience supporting Department of Defense programs, including responsibility for business operations, financial performance, customer engagement, and organizational leadership.
• Demonstrated success leading large, complex organizations and delivering operational excellence across multiple programs, contracts, or business functions.
• Experience managing large‑scale business operations with direct responsibility for financial performance, revenue growth, and profit‑and‑loss accountability.
• Proven ability to lead and develop high‑performing teams while fostering an inclusive, results‑oriented culture.
• Strong strategic planning, business development, and customer relationship management experience within the Department of Defense market.
• Exceptional communication and executive leadership skills with the ability to engage effectively with senior government customers, industry partners, and corporate leadership.
• Ability to travel up to 25 %.

Preferred Qualifications

• DAWIA, PMP, or other relevant professional certifications.
• Experience supporting U.S. Navy customers and acquisition, modernization, sustainment, or mission‑support programs.
• Experience managing large, geographically dispersed workforces and complex contract portfolios.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees deliver vital services across 100+ sites in Defense, Citizen Services, and Transportation. The company serves every branch of the U.S. military, numerous federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. Serco’s mission is to help clients deliver essential services more efficiently while increasing end‑customer satisfaction.

Pay

Serco’s Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance. The salary range for this position is provided at the top of the posting and serves as a general guideline across experience levels. Actual base salary will be determined by factors such as role scope, relevant experience, education, key skills, and geographic market considerations. Eligible employees may also receive annual bonuses or long‑term incentive opportunities.

Benefits

• Medical, dental, and vision insurance
• Robust vacation and sick‑leave benefits, with flexible work arrangements where permitted
• 401(k) plan with employer matching contributions
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages: pet, home, auto, additional life, accident, critical illness, group legal, ID‑theft protection
• Birth, adoption, and parental leave benefits
• Employee Assistance Plan