DirectJobHub
Jobs · Human Resources · Texas

Vice President, Global People Solutions

Visa · Austin, TX · 2 days ago
On-siteHuman Resources$200k–$275k/yrFull-time

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

We are looking for a VP of People Solutions Team to provide leadership and support to advance our exciting journey of transformation to design and execute on best-in-class People strategies, systems and structures that drive successful outcomes across all facets of Visa’s Go-to-Market activities. The VP People Solutions will possess outstanding leadership, strong relationship building skills, execution focus, proven problem-solving skills and will be proactive, agile, able to define strategy and translate it into actions and able to inspire and motivate teams through change and transformation. The role needs a leader that drives accountability, and someone with a successful track record in process transformation. This position will lead from the front and achieve results side-by-side with our transformation and accelerator teams.

Essential Functions

  • Foster a client-focused environment and mindset to ensure delivery of an exceptional employee experience
  • Lead a team of seasoned strategic leaders and subject matter experts responsible for providing innovative world-class People support to Visa people globally
  • Lead the People Solutions Transformation – a large, global project with impacts across the People function
  • Serve as the overall project leader, driving the integration across 3 key workstreams and their associated leaders: People Systems, People Solutions Evolution, Manager Consultation
  • Design the People Solutions function of the future, including the following goals: Deflection of 45% of current case volume via self-service, 80% of cases accurately and fully resolved upon first contact, Average case resolution time of less than 2 business days
  • Build the resource plan to support the future People Solutions vision, balancing the efficiencies of a centralized hub with the local knowledge required to provide effective support
  • Determine the right resource mix and locations for a “hub-and-spoke” model
  • Develop the framework for identifying and evaluating work that can transition to People Solutions, oversee comprehensive process documentation, and ensure the team has the right skills, knowledge, mindsets, behaviors and capability to deliver
  • Build an effective quality assurance program and a culture of continuous improvement
  • Develop deep partnerships with Regional and Functional PBPs and COE leaders
  • Develop comprehensive operational plans and strategy to support business growth and maintain optimal volume throughput, cost control, operations efficiency, and quality
  • Implement uniform best practices while maintaining compliance
  • Systematically cultivate and maintain collaborative relationships with managers of the organization to achieve mutual goals
  • Maintain and foster a high level of teamwork, hire and mentor best in class
  • Develop and implement plans and research projects to improve and expand operational growth and financial profitability
  • Oversee and adjust processes and operations as necessary to ensure efficient and effective execution of policies and procedures

Qualifications

  • Basic Qualifications: 12 or more years of work experience with a bachelor’s degree or at least 10 years of experience with an Advanced degree (e.g. Masters/ MBA/JD/MD) or at least 8 years of work experience with a PhD
  • Preferred Qualifications: 15 or more years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD, PhD)
  • Demonstrated expertise and knowledge in People Shared Services Innovation and Optimization
  • Proven ability to set and execute large, transformation-focused programs against defined strategic objectives
  • Proven ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity, and professionalism
  • Strong and engaging people leader that can build robust teams and build talent bench
  • Proven ability to clearly design and communicate a compelling strategy, translate it into actionable plans and brilliantly execute them
  • Proven ability to influence
  • Strong attention to detail and high work standards in support of accurate, flawless delivery
  • Superior client service and interpersonal skills
  • Excellent verbal and written communication
  • Ability to operate collaboratively
  • Global experience
  • U.S. Applicants Only

Salary Range

The estimated salary range for this position is $200,000 to $275,000 USD per year, which may include potential sales incentive payments (if applicable).

Bonus and Equity

This position may be eligible for bonus and equity.

Benefits

  • Medical
  • Dental
  • Vision
  • 401(k)
  • FSA/HSA
  • Life Insurance
  • Paid Time Off
  • Wellness Program

Work Hours

Variates upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Similar jobs